Cask Specialist

Why this job matters

This role is the hands-on heartbeat of our co-branded Cask Club inside the Plank House. You make sure every barrel fill, tasting, and bottling moment feels personal, polished, and on-point—while keeping our back-of-house process clean, organized, accurate, and compliant. When members trust us with their barrel, you're the person who turns that trust into a bottle they're proud to show off.

This role is about more than pouring or selling casks. It's about creating an experience that feels intentional, welcoming, and unmistakably Ko-Kwel. One where members feel proud to belong and excited to come back.

• Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
• You create a welcoming, "you re in the right place" feeling for Cask Club members, whether they re visiting for a tasting, a bottling, or their very first conversation about joining.
• You translate member preferences into beautifully executed bottling orders, including pulling the right cask, measuring volumes, tracking proofs, cleaning bottles, and labeling with care and precision.
• You support cask fills with calm confidence, including prepping barrels, confirming fill requests, gathering approved additives/flavorings, and documenting each fill clearly and correctly.
• You communicate with warmth and clarity, confirming completed bottlings or fills, setting expectations on timelines, and making pickup feel easy and friendly.
• You keep the member experience smooth by navigating program records accurately, including fill/bottling history, approved tasters, renewal status, and past preferences.
• You host member tastings like a great guide, helping people understand where their spirit is in the aging journey and what their next-best step could be.
• You help preserve the magic by participating in recipe development and keeping recipes organized, accessible, and updated when something turns out especially well.
• You support memberships and renewals in the POS with confidence, and you can explain the "why" behind the program without sounding salesy.
• You help the broader team stay consistent by reinforcing training on sign-ups, renewals, bottling orders, additions, and approved taster updates.
• You keep the cask and bottling areas clean, organized, stocked, and guest-ready, and you flag equipment needs early so nothing surprises the team or the member.
• You handle daily admin with steady follow-through by monitoring the inbox, logging new requests, and keeping documentation current and easy to audit.
• You protect the integrity of the program by documenting movement and compliance details accurately, including required entries and keeping barrels aligned to the cask map and assigned slots.
• You support thoughtful outreach, including helping the Cask Club Manager connect with members when they re nearing peak aging windows or when confirmations are needed.
• You help keep supplies and inventory in a healthy place, including bottling materials, additives pantry levels, and periodic checks on filled/empty casks and pending pickups.
• Jump in where needed to support the team and keep things running smoothly. (Other duties as assigned)

We ve included the typical physical parts of the job here. If you need an accommodation to do the work, just let us know—we re here to support you.

This role involves standing and walking for extended periods, lifting up to 50 pounds, and working in active service and bottling environments. Frequent bending, reaching, kneeling, and manual dexterity are part of the job. Availability for evenings, weekends, and special events is required, since that s when many member experiences happen. You ll be working in a casino environment, which may include exposure to secondhand smoke, and you ll need to stay calm, friendly, and professional during busy or high-energy moments.

Just a heads-up—the casino environment may expose you to secondhand smoke.

This is a quick summary of the main duties and requirements—it might not cover everything you could be asked to do.