Supervisor, Retail, Retail & Store Manager

About the Role

Supervisor contributes as an integral member of the store management team by ensuring brand equity, customer satisfaction and financial growth.

• Creates a high‑energy, compelling store experience by engaging consumers and modeling appropriate service behaviors to associates, supervising and providing consistent coaching in the sales training process.
• Proactively resolves consumer concerns consistent with company policy and for consumer satisfaction; partners with the store manager on elevated consumer issues.
• Participates in training for new hires and current employees on company culture, product knowledge, service practices, loss prevention, store policy and programs.
• Partners with store management to set expectations, coach and contribute to an environment that encourages engagement, retention and talent; delivers formal performance feedback in partnership with store management.
• Efficiently handles all cash handling and merchandise operations such as shipment processing, floor set, markdown, and replenishment systems while maintaining standards.
• Works with the Store Manager, Associate Manager or Assistant Store Manager(s) to flex store business strategies and meet or exceed established store and individual sales and performance goals daily.
• Supervises the store team in the absence of another member of management.
• Complies with all Levi's® Stores policies, procedures and programs, and follows directives of store management.

• Enjoy being busy and juggling multiple tasks in a fast‑paced, deadline‑oriented environment.
• Collaborative role model exhibiting behaviors aligned with the company culture of inclusion and belonging.
• Self‑starter with a growth mindset, enjoys learning new tools and is adaptable to new initiatives.
• Progressive retail leadership experience with proven skills in supervising, coaching and training.
• Ability to work a flexible schedule to meet business needs, including evening, weekend and holiday shifts.
• Can perform all essential job functions and is able to lift up to 40 pounds; may be required to stand, walk, kneel, squat, crouch, bend, stoop, talk, hear, reach with hands and arms, type, reach overhead and climb ladders.
• Reliable transportation.
• High school diploma or GED preferred.

• 401(k) match: $1.25 for every $1.00 contributed up to the first 6% of pay.
• Paid volunteer time: five hours per month with nonprofit organizations.
• Product discount: 60% off regular‑price merchandise.
• Paid Family Leave.
• Unwind & Recharge: 3 weeks of paid time off for the first year, growing to 4+ weeks thereafter for full‑time employees.
• Health & Wellness:
  Immediate medical, dental and vision coverage with free medical premiums through Live.
• Paid volunteer hours & charity donation matching up to $2,000 per year (full‑time & part‑time).
• 50% employee discount.
• 125% match on your 401(k) up to 6% (free money).
• Growth opportunities across Levi's, Dockers and Beyond Yoga.

Levi's® is an equal opportunity employer. We provide equal opportunity to all persons without regard to race, color, creed, religion, national origin, citizenship, sex, age, sexual orientation, gender identity or gender expression, marital status, Vietnam era/disabled veteran status, physical or mental disability, or other protected classes prohibited by applicable law. Company policy prohibits harassment or discrimination on the basis of any protected class.

We have established a continuing affirmative action program to assure equal employment opportunity in all its policy decisions affecting recruitment, selection, assignment, promotion, training and all other terms and conditions of employment.

North Bend, WA, USA

Full time

The pay range for this role is from the higher of the required minimum wage based on local, state, or federal requirements or $18.80 - $31.30 per hour, varying with experience and qualifications.