Support Staff; Public Benefits Specialist, Entry) Bilingual English​/Spanish

Initial Posting Date: 09/30/2026 Final date to receive applications: 10/14/2026 Agency:
Department of Human Services Salary Range: $3,798 - $4,954 Position Type:
Employee

Position Title:

Support Staff (Public Benefits Specialist, Entry) Bilingual English/Spanish Required

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Bilingual requirement English/ Spanish To qualify for this position, you must be bilingual in English & Spanish. The job offer is contingent upon passing speaking and writing tests evaluating your proficiency. Upon passing, you will receive a 5% bilingual differential pay. Opportunity awaits! Would you like a career that is both rewarding and provides an opportunity for career growth? If you have experience providing customer service in a fast-paced environment while obtaining information for needed services, this may be the position for you!

We are seeking to fill this position in our North Bend office. North Bend is located on the southern Oregon Coast (not in Central Oregon). Understanding North Bend, Oregon:

The city of North Bend is located along the beautiful southern Oregon coast. North Bend is home to the towering 500-foot sand dunes of the Oregon Dunes National Recreation Area, historic McCullough Memorial Bridge, beautiful Horsfall Beach and plenty of quaint shops, antique stores and restaurants. Adventures of all kinds await in North Bend! North Bend on Travel Oregon - learn what North Bend has to offer!

Find an ODHS office - understand where North Bend is located. Mileage and driving distance calculator – calculate your commute.

Oregon Eligibility Partnership (OEP) is a program within ODHS that determines eligibility for people living in Oregon who apply for medical, food, cash and childcare benefits through the ONE eligibility system. OEP plays critical part in the eligibility process that moves beyond integration and equality, focusing on equity of services and providing timely, accurate, and necessary eligibility determinations through a person-centered approach.

As a Support Staff, you will be the first point of contact for customers entering the physical office or by telephone. This position supports the day-to-day operations of the office.

• Contribute to a welcoming environment as families interact with the department.
• Greet and assist customers and colleagues through a trauma-informed lens.
• Work within a team that collaboratively rotates tasks to support the business needs of the office.
• Assist customers who are applying for programs such as medical, cash for families (TANF), Domestic Violence services, food benefits (SNAP), childcare assistance (ERDC), and long-term care services.
• Obtain initial information from customers in-person, by phone and via our online applicant portal to provide status updates about their case, answer other inquiries and provide information on how to access community resources.
• Assist with financial duties, including tracking, issuing and accounting for financial actions and requirements needed.
• Complete a high volume of work in a fast-paced environment using various computer programs to track customer details, generate system notices, coordinate internal communication, and document or reference procedures, policies and processes.

• To qualify for this…