Wholesale Account Services Specialist

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible. At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach and Kate Spade New York – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen.

We’re always on a journey to becoming our best, but you can count on this:
Here, your voice is valued, your ambitions are supported, and your work is recognized. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Title:

Account Services Specialist, Wholesale

Location:

North Bergen, NJ

Schedule:

M-F, Hybrid (Onsite T, W, Th); 8:00am – 5:00pm ET

Primary

Purpose:

Independently manage order book flow from order entry to shipment fulfillment to achieve business’s financial targets. Monitor and ensure product ships on time to our wholesale clients; proactively manage issues and communication with internal and external partners. Flawlessly executes all tasks to ensure profitability, productivity, and efficiency for the wholesale revenue cycle. Maintains SOX Compliance controls as it relates to auditing, approval, and revenue protection.

The Account Service Specialist serves as a key liaison between customers, Sales, Operations, Distribution, Finance, and Accounts Receivable. The successful individual will leverage their proficiencies in Wholesale Account Service to…

Account Service

Activities:

Provide accurate and timely customer service to internal and external customer contacts, through ownership of assigned accounts and demonstrated proficiency of the business model and interworking of the end-to-end supply chain. Act as a customer advocate between warehouse and the account. Be the point of contact for our wholesale customers – either resolving issues independently or through working with business functions to ensure clear understanding of the ‘ask’.

Proactively and clearly communicate issues pertaining to their account – both to the customer and to the relevant internal business partners. Partner with Account Executives / leadership to discuss and address business issues/risk to financials, as well as resolve specific service/allocation/logistical issues to address customers’ needs.

Order Management/Reporting/Analysis

Activities:

Review and maintain orders through the order management system (SAP) from the time of receipt to the time of shipment which includes post market activities, ownership of order status, executing order book changes based on business/customer needs and monitoring shipment flow to mitigate any risk to revenue for the month/quarter. Independently analyze to ensure order integrity of source data, pricing updates, allocations and scheduled ship dates.

Resolve any issues in partnership with Sales and the wholesale customer, including negotiating extensions, pricing updates, Balance to Book and returns. Ensure orders are prepared in accordance to projected fill rate and delivery/shipping calendar and ship on time. Work closely with warehouse partners to resolve cancel date issues and routing response timeliness. Help minimize and prevent seepage that will negatively impact the Sales Margin Inventory for the current period/quarter.

Provide post shipment support including shipping documents, Order Status Reports (OSR), Proof Of Delivery (PODs), Return Authorization (RAs), and…