Director, E-Commerce Ops & Site Reliability Engineering

Overview

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible. At Tapestry, being true to yourself is core to who we are. We are a global house of brands that includes Coach and Kate Spade New York, built by unconventional entrepreneurs and unexpected solutions. Here, your voice is valued, your ambitions are supported, and your work is recognized.

Further details about equity, inclusion, and diversity can be found on our Our People page.

• Build, manage and mentor a strong team of onsite and offshore Ecommerce support and Site Reliability engineers to support E-commerce websites on the SFCC platform.
• Ensure system availability (Service Level Objectives, Agreement and indicators), reliability, scalability, and performance of sites across all Tapestry brands.
• Lead the team to develop tools, automation, processes and metrics to ensure maximum reliability, uptime, and availability for our customers.
• Collaborate with Development, QA and other support teams to understand deployment practices and processes and work towards iteratively improving releases, scalability, availability, and cost management.
• Identify risks, suggest and negotiate appropriate mitigation.
• Provide communication and reporting to key project and business stakeholders to improve product functionality, resolve issues, and improve customer satisfaction.
• Provide subject matter expertise for functional and technical aspects of the Salesforce Commerce Cloud platform.
• Lead 24/7 incident response to remediate urgent incidents impacting the unified commerce portfolio.
• Drive communication and strategic planning across internal and external stakeholders to improve consumer experience related to the digital ecommerce portfolio. Escalate unresolved incidents/issues as required and maintain ownership through resolution.

• Requires a Bachelor’s degree in ECommerce, Computer Science, or related field, or foreign equivalent; must have 5 years of experience in the job offered or related position.
• Experience in E-Commerce, OMS, Retail and Customer Service Systems in a fast-moving environment solving problems at scale.
• Experience on SDLC using Agile or Waterfall.
• Experience with tools such as JIRA, Confluence, Tableau, Domo, Quantum Metrics, mPulse and Rigor.
• Experience with 3rd party and legacy integrations for payment, tax, fraud, etc.
• Experience with various cloud infrastructures such as AWS, Azure, Google Cloud, etc.
• Experience with Security, BOT attacks, IT Audit, Accessibility, GDPR, CCPA, PII, and PCI policies.
• Experience with Salesforce ecosystem including SFCC, SFMC, SFSC, Akamai CDN, IBM Sterling OMS or S4 or WMS.
• Experience with Accessibility, GDPR, PII, and PCI policies.

Salary range: $ - $ per year, depending on experience. 40 hours per week. Base Pay Range: $-$. Benefits include medical, dental, vision insurance, 401(k), parental leave, commuter benefits, disability insurance, and tuition assistance. For a complete list of U.S. Corporate Compensation & Benefits, please refer to the official materials.

The role has 6 direct reports.

Tapestry, Inc. is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications and are made without regard to age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally protected basis.