Lead Site Reliability Engineer

Work with the SRE team on projects for users and be directly responsible for uptime. Ensure system availability, implement SLO based on SLA and SLI, reliability, scalability, and performance of sites across all Tapestry brands. Ensure reliable and secure production and pre‑production environments. Work with the team to develop tools, automation, processes and metrics to ensure maximum reliability, uptime, and availability for our customers.

Implement monitoring solutions to improve overall system monitoring and alerting. Build automation and reduce toil. Be a champion for SRE practices across the wider engineering organization and work with other engineering partners to grow our culture of automation and reliability. Provide subject‑matter expertise for functional and technical aspects of the Salesforce Commerce Cloud platform.

• Experience in Site Reliability Engineering and Production Support;
• Experience in building or maintaining highly available systems at scale;
• Experience in one or more technologies:
  Java, Node, or Python;
• Experience in deploying, supporting and monitoring new or existing services, platforms and application stacks;
• Experience in building or maintaining a monitoring platform using tools like Splunk, App Dynamics, Blue Triangle, or Quantum Metric;
• Experience in working with RUM and synthetic monitoring tools;
• Experience in working with one or more cloud platforms: GCP, AWS or Azure;
• Experience with project management tools like Jira or Confluence.

Offering a salary of at least $103,210 to $185,000 per year, depending on experience. 40 hrs. per week.

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Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance. Please  for a complete list of U.S. Corporate Compensation & Benefits.

Courage
:
Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Creativity
:
Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value‑added in brainstorming settings.

Customer Focus
:
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Dealing with Ambiguity
:
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Drive for Results
:
Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results.

Interpersonal Savvy
:
Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high‑tension situations comfortably.

Learning on the Fly
:
Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Strategic Agility
:
Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulate a credible picture and vision of possibilities and likelihoods; can create competitive and breakthrough strategies…