Director, E-Commerce Ops & Site Reliability Engineering

Director, E-Commerce Ops & Site Reliability Engineering

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible. At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach and Kate Spade New York – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen.

We’re always on a journey to becoming our best, but you can count on this:
Here, your voice is valued, your ambitions are supported, and your work is recognized. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Build, manage and mentor a strong team of onsite and offshore eCommerce support and Site Reliability engineers to support eCommerce websites on the Salesforce Commerce Cloud platform. Ensure system availability (Service Level Objectives, Agreements and Indicators), reliability, scalability, and performance of sites across all Tapestry brands. Lead the team to develop tools, automation, processes, and metrics to achieve maximum reliability, uptime, and availability.

Collaborate with Development, QA and other support teams to understand deployment practices and processes and work toward iteratively improving releases, scalability, availability, and cost management. Identify risks, suggest and negotiate mitigation strategies. Provide communication and reporting to key project and business stakeholders to improve product functionality, resolve issues, and enhance customer satisfaction. Provide subject matter expertise for functional and technical aspects of the Salesforce Commerce Cloud platform.

Lead 24/7 incident response to remediate urgent incidents impacting the unified commerce portfolio. Drive communication and strategic planning across internal and external stakeholders to improve the consumer experience related to the digital eCommerce portfolio. Escalate unresolved incidents or issues as required, maintaining ownership through resolution.

Requires a Bachelor’s degree in eCommerce, Computer Science, or a related field, or foreign equivalent; must have at least 5 years of experience in a related position. Must have experience with the following:

• Experience in eCommerce, OMS, Retail and Customer Service Systems working in a fast-moving environment solving problems at scale.
• Experience on SDLC using Agile or Waterfall.
• Experience with tools like JIRA, Confluence, Tableau, Domo, Quantum Metrics, mPulse and Rigor.
• Experience with 3rd‑party and legacy integrations for payment, tax, fraud, etc.
• Experience with various cloud infrastructure like AWS, Azure, Google Cloud.
• Experience with security, BOT attacks, IT audit, accessibility, GDPR, CCPA, PII, and PCI policies.
• Experience with Salesforce ecosystem such as SFCC, SFMC, SFSC, Akamai CDN, IBM Sterling OMS or S4 or WMS.

Offering a salary of $180,000 to $215,000 per year, depending on experience. 40 hours per week. The role has 6 direct reports.

Apply via the career website at  Reference job # PD861585.

Base Pay Range: $180,000 – $215,000

Here are some of the benefits that we offer:
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. For a complete list of U.S. Corporate Compensation & Benefits, please visit the company’s benefits page.

Tapestry, Inc. is an equal‑opportunity and affirmative action employer. All employment decisions are based on the applicant’s qualifications and are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA):
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at or e