Director, E-Commerce Ops & Site Reliability Engineering

Job Overview

Build, manage and mentor a strong team of onsite and offshore Ecommerce support and Site Reliability engineers to support e-commerce websites on the Salesforce Commerce Cloud (SFCC) platform. Ensure system availability, reliability, scalability, and performance across all Tapestry brands. Lead the team in developing tools, automation, processes, and metrics to maximize reliability, uptime, and availability for our customers. Collaborate with Development, QA, and other support teams to improve deployment practices and release management.

Identify risks, negotiate mitigation strategies, and provide communication and reporting to stakeholders to enhance product functionality and customer satisfaction. Provide subject matter expertise for the SFCC platform and lead 24/7 incident response for urgent incidents impacting the unified commerce portfolio. Drive communication and strategic planning across internal and external stakeholders to improve the consumer experience related to the digital e-commerce portfolio.

• Lead and grow a high‑performing team of onsite and offshore engineers.
• Ensure system availability (SLOs, agreements, indicators) across all brands.
• Develop automation, tools, processes, and metrics to maximize reliability, uptime, and availability.
• Collaborate with Development, QA, and support teams to improve release and deployment practices, scalability, availability, and cost management.
• Identify risks, propose mitigation strategies, and negotiate solutions.
• Provide communication and reporting to key project and business stakeholders.
• Lead 24/7 incident response and own resolution of urgent incidents affecting e‑commerce services.
• Plan and execute strategic initiatives to improve consumer experience and digital e‑commerce portfolio.

• Bachelor’s degree in E‑Commerce, Computer Science, or related field, or foreign equivalent.
• At least 5 years of experience in a related role.
• Experience in E‑Commerce, OMS, Retail, and Customer Service Systems in a fast‑moving environment, solving problems at scale.
• Experience with SDLC using Agile or Waterfall.
• Familiarity with tools such as JIRA, Confluence, Tableau, Domo, Quantum Metrics, mPulse, and Rigor.
• Experience with third‑party and legacy integrations for payment, tax, fraud, etc.
• Experience with cloud infrastructure such as AWS, Azure, or Google Cloud.
• Experience with security, bot attacks, IT audit, accessibility, GDPR, CCPA, PII, and PCI policies.
• Experience with Salesforce ecosystem components such as SFCC, SFMC, SFSC, Akamai CDN, IBM Sterling OMS, or S4 or WMS.

Offering a salary of at least $180,000 to $215,000 per year, depending on experience. 40 hours per week. The role has 6 direct reports.

Medical, dental, and vision insurance; 401(k); paid paternity and maternity leave; commuter benefits; disability insurance; and tuition assistance.

Tapestry, Inc. is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally protected basis.

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or e

Reference job # PD861585.