Director, E-Commerce Ops & Site Reliability Engineering

Responsibilities

Build, manage and mentor a strong team of onsite and offshore Ecommerce support and Site Reliability engineers to support e-commerce websites on the SFCC platform. Ensure system availability (Service Level Objectives, Agreement and Indicator), reliability, scalability, and performance of sites across all Tapestry brands. Lead the team to develop tools, automation, processes and metrics to ensure maximum reliability, uptime, and availability for our customers.

Collaborate with Development, QA and other support teams to understand deployment practices and processes and work towards iteratively improving releases, scalability, availability, and cost management. Identify risks, suggest and negotiate appropriate mitigation. Provide communication and reporting to key project and business stakeholders to improve product functionality, resolve issues, and improve customer satisfaction. Provide subject matter expertise for functional and technical aspects of the Salesforce Commerce Cloud platform.

Lead 24/7 incident response to remediate urgent incidents impacting the unified commerce portfolio. Drive communication and strategic planning across internal and external stakeholders to improve the consumer experience related to the digital ecommerce portfolio. Escalate unresolved incidents/issues as required, maintaining ownership through resolution.

Requires a Bachelor's degree in ECommerce, Computer Science, or a related field, or foreign equivalent; must have 5 years of experience in the job offered or a related position; must have experience with the following:

• Experience in E-Commerce, OMS, Retail and Customer Service Systems working in a fast-moving environment solving problems at scale.
• Experience on SDLC using Agile or Waterfall.
• Experience with tools like JIRA, Confluence, Tableau, Domo, Quantum Metrics, mPulse and Rigor.
• Experience with 3rd party and legacy integrations for payment, tax, fraud, etc.
• Experience with various cloud infrastructure like AWS, Azure, Google Cloud, etc.
• Experience with Security, BOT attacks, IT Audit, Accessibility, GDPR, CCPA, PII, and PCI policies.
• Experience with the Salesforce ecosystem like SFCC, SFMC, SFSC, Akamai CDN, IBM Sterling OMS, S4 or WMS.
• Experience with Accessibility, GDPR, PII, and PCI policies.

Offering a salary of at least $180,000 to $215,000 per year, depending on experience. 40 hours per week.

Base Pay Range: $-$

The role has 6 direct reports.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at or e

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance