Inventory Control ​/ Inbounds CSR

Hours:7:00 AM – 5:00 PM(or until finished) – Must be flexible with overtime and willing to stay late when necessary.

We are seeking a highly motivated
Inventory Control / Customer Service Representative
to join our team. This role requires strong multitasking skills, the ability to work in a fast-paced environment, and excellent communication abilities. You will be responsible for assisting customers, processing inbounds and ensuring that inventory records are accurate at all times.

• Customer Communication
  :
  Handle heavy phone calls and emails, responding promptly and assertively to all customer inquiries.
• Order Issue Resolution:Address and resolve any issues related to orders and keep our customers informed.
• Processing Inbounds
  :
  Handle efficiently the inbounds processing and all the related paperwork.
• Inventory Control:Ensure that all inventory records are accurate at all times. Handle recordkeeping, keep track, maintain, monitor, identify discrepancies by using a computerized inventory control system and making the required adjustments as needed.
• Communication and Interaction with Warehouse Management and Warehouse Staff:Effective communication and interaction with our Warehouse Managers and staff to coordinate recounts as needed or request any essential information needed for an efficient response to our customers’ inquiries.
• Data Entry & Documentation:Maintain accurate records, input data into our internal systems, spreadsheets, and handle any other clerical tasks assigned by the manager (running reports, spreadsheets, pick documents, inbounds receipts, filing, scanning, copying).

• Education:College Degree Preferable
• Customer Service
  
  Experience:
  
  Strong ability to interact and communicate professionally with customers, drivers, vendors, and warehouse management.
• Inventory Control & Logistics
  
  Experience:
  
  Warehousing-Logistics inventory controlexperience would be preferred but not required. Training will be provided.
• Attention to Detail and Data Entry
  
  Experience:
  
  Strong organizational skills with high accuracy in data entry and record-keeping.
• Problem-Solving
  
  Skills:
  
  Must have strong problem-solving skills, and must have the ability to deal with numbers, mathematical conversions, product codes.
• Computer
  
  Skills:
  
  Proficient in MS Excel, MS Word, MS Outlook. Comfortable handling heavy emails and learning all our internal systems software’s.
• Team Player & Independent Worker:Able to collaborate in a team environment but also work independently when needed.
• Fast-Paced Environment:Comfortable managing multiple priorities under time constraints.
• Bilingual (Preferred but Not Required):Must speak, write, and read English. Spanish-speaking ability is a plus.
• Reliable Transportation:Must have own transportation for commuting purposes.