Maintenance Assistant

What’s the role?

The role is heavily dependent on undertaking all aspects of Hotel and Spa Maintenance under instruction from the maintenance manager, will include but not limited to.

• Have a thorough knowledge of all plant and equipment in the hotel and maintain these in efficient working order by following routine maintenance procedures.
• Adopt a proactive approach by carrying out a regular PPMs to ensure potential problems are dealt with promptly.
• Carry out short term (reactive) maintenance work e.g. repairs affecting guest bedrooms and services as a matter of urgency but adhering to all safety procedures and causing minimum disruption to guests.
• Carry out extensive decorating work.
• Carry out weekly check of all fire alarms within the hotel and take action in line with Standard Operating Procedures if any are found to be faulty.
• Have knowledge of and operate hotel security and emergency procedures.
• Respect guests’ privacy at all times.
• Deal with complaints/problems politely and positively and make every effort to resolve them. If you cannot resolve them refer to your manager at the first opportunity.
• Liaise daily with all departments and deal appropriately with any maintenance issues raised, giving priority to those issues which compromise Health & Safety or security.
• Liaise with contractors on site to ensure that Permits to Work are completed in compliance with Company Health & Safety procedures. Act as Clerk of Works to regulate work carried out by contractors.
• Carry out work on ad hoc projects using your skills and knowledge to ensure the most efficient and effective outcome for the hotel.
• Use, operate and store all tools, equipment and materials safely and securely to comply with statutory regulations e.g. COSHH
• Respond to call out in line with rota and department standard practice.
• Carry out checks of maintenance materials at least weekly, keeping stock levels to the minimum necessary to maintain continuity of service.
• Any trade skills are an advantage, preferably painting & decorating.
• Full time hours on a rota basis, must be able to work weekends.

• Basic Health & Safety certificate
• Generalist technical/engineering background
• Recent experience in a similar role
• Excellent organisation skills
• Ability to prioritise and meet deadlines.
• Problem solver
• Understands hotel operation

• Generous discounts on accommodation, dining, and leisure across the group
• Career development and training opportunities
• Recognition and rewards for high performance
• Complimentary meals during your shift
• Free on-site parking
• Access to retail and leisure discounts and cashback offers

We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. We value diverse cultures, ideas, and people as part of our core DNA.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.