Senior Director, Credit to Cash

The Senior Director of Credit-to-Cash is accountable for the strategy, performance, and evolution of the billing, accounts receivable, cash application, collections, and credit teams that serve a complex network of approximately 7,000 franchisees and more than $1Bn in annual invoicing. This is a high-impact leadership role within the Finance organization requiring equal strength in process transformation and discipline, financial operations, and relationship management.

This leader will build trusted relationships across the organization and partner with them to accelerate cash conversion while reducing friction points for both internal and external stakeholders – with a particular focus on increasing use of automation to maximize efficiency. The successful candidate will know when to be firm, when to be flexible and how to protect the company’s financial interests while providing franchisees an exceptional experience.

RESPONSIBILITIES Team Leadership Provide leadership, direction, coaching, and development to the billing, accounts receivable, collections, and credit teams as part of building a high-performing organization.

Set and clear expectations and create a culture of accountability, professionalism, service and respectful persistence.

Assess organizational structure, roles, skills, capacity and technology needs as the business evolves.

Develop succession plans and strengthen leadership capability throughout the function.

Provide support through periods of change, celebrate wins, and drive team engagement and feeling of inclusion.

Billing & AR Strategy Own billing policies, governance, procedures, and internal controls to ensure global consistency and compliance.

Serve as subject matter expert on franchise billing structures, contractual fee models, and procurement vendor billing.

Identify operational risks and revenue leakage and implement structural improvements to enhance scalability and financial integrity.

Partner with Accounting to ensure proper revenue recognition, reconciliations, accruals, and audit readiness.

Collections & Franchisee Relationship Management Develop a disciplined, segmented collections strategy based on account risk, aging, payment history, balance, dispute status and strategic relationship considerations.

Create practical resolution plans for delinquent franchisees, including payment arrangements, dispute resolution and escalation strategies. Ensure that exceptions, payment plans and collection decisions are documented, appropriately approved and consistently monitored.

Engage directly with franchisees and internal relationship owners on sensitive, complex or high-value accounts.

Navigate situations in which commercial or operational relationships affect the timing or method of collection. Balance empathy and flexibility with the need to consistently enforce contractual payment obligations.

Portfolio Management, Reporting, and Controls Establish and monitor key performance indicators, including aging, days sales outstanding, delinquency rates, collection effectiveness, billing accuracy, dispute cycle time, unapplied cash and bad-debt exposure.

Provide accurate and actionable reporting on receivables trends, collection forecasts, portfolio risk and significant account developments.

Support the allowance for credit losses, bad-debt reserves, write-offs and related accounting judgments.

Maintain effective internal controls and documentation appropriate for a publicly traded company, including compliance with applicable SOX requirements.

Partner with internal and external auditors and promptly address control observations or process deficiencies.

Ensure that policies and practices are consistently applied and aligned with contractual, legal and accounting requirements.

Cross-Functional Partnership Develop strong working relationships with Franchise Sales, Franchise Operations, Legal, Accounting, IT and other business partners.

Collaborate with internal stakeholders to align collection strategies with overall franchise business objectives.

Bring transparency and objectivity to difficult collection decisions while remaining open to relevant commercial and relationship context.

Communicate effectively with senior executives regarding collection risks, significant exposures and recommended actions.

Qualifications At least 15 years of progressive experience in billing, accounts receivable, collections and/or invoice-to-cash operations, including at least 5 years in a senior leadership capacity with demonstrable…