Interest,Enrollment,and Data Coordinator Job North Bethesda area,Maryland USA,Administrative/Clerical

At Makom, we are dedicated to supporting and empowering individuals with intellectual and developmental disabilities (IDD) to achieve the quality of life they aspire to live. If you are a passionate professional eager to make a meaningful difference in the IDD community, we want to meet you!

For over 40 years, we have been leaders in delivering innovative services and support to individuals with IDD across Maryland and Virginia. Our team of over 450 professionals is united by a shared commitment to fostering a workplace culture defined by our core values—Excellence, Inclusion, Integrity, and Self-Determination. These guiding principles frame our embrace of diversity, equity, and belonging. At Makom, you’ll become a key part of meeting our transformative mission while working in a community that values your individuality, expertise, and aspirations.

The Role:

We are seeking an Interest, Enrollment, and Data Coordinator to join our dynamic team. In this role, you will serve as a centralized, person-centered resource for all inquiries, referrals, enrollment coordination, and data tracking activities. You will play a critical role in guiding individuals and families through informed decision-making, supporting compliance and operational excellence, and ensuring smooth transitions from initial inquiry through service initiation.

This position works collaboratively with internal teams, community stakeholders, CCS/Support Coordinators, DDA, DBHDS, families, and funding entities to ensure person-centered, compliant, and efficient enrollment and service coordination processes.

Responsibilities:
Intake, Outreach, and Enrollment:

Serve as the initial point of contact for all phone, website, and referral inquiries using a welcoming, person-centered approach that promotes informed choice.
Coordinate referral and assessment meetings with program leadership while ensuring conversations reflect the individual’s strengths, preferences, and desired outcomes.
Guide individuals and families through enrollment and informed decision-making, including exploration of alternative supports and services.
Assist with recruitment efforts for Makom programs aligned with program capacity and organizational priorities.
Collaborate with Development on outreach and marketing initiatives.
Maintain interest lists and track inquiry trends to support program development and planning.

ARD Process Management:

Lead coordination and facilitation of the Admissions, Review, and Discharge (ARD) process, including ARD #1 and ARD #2.
Ensure all admissions, re-admissions, transfers, and discharges follow structured and compliant workflows.
Verify that all required approvals, documentation, and funding authorizations are completed prior to service initiation.
Monitor ARD timelines, sequencing requirements, authorization deadlines, and documentation standards.
Proactively identify and elevate barriers, delays, risks, or incomplete documentation impacting enrollment or service initiation.

Documentation and Admission Readiness:

Coordinate collection and review of all required admission, clinical, and funding documentation prior to service initiation.
Ensure documentation is accurate, complete, audit-ready, and uploaded into appropriate systems including iCM Outreach.
Verify and monitor DDA eligibility, Medicaid status, and financial redetermination requirements.
Identify and elevate risks related to loss of eligibility, missing documentation, over-resources, or lapses in Medicaid coverage.
Ensure documentation practices meet all audit and compliance standards.

Eligibility, Funding, and Person-Centered Plan Alignment:

Review LTSS/WAMS notification systems to support timely PCP/ISP authorization processes.
Review PCP/ISP documentation to ensure alignment…