Senior Collections Specialist

Senior Collections Specialist - [North Bethesda, MD]

Beacon Hill Financial is partnering with a growing organization in the search for an experienced Senior Collections Specialist to join their team. This role will play a critical part in driving cash flow, reducing delinquency, and strengthening customer relationships while ensuring compliance with internal controls and accounting standards. The ideal candidate brings strong leadership, hands‑on collections expertise, and advanced Excel skills in a fast‑paced, goal‑oriented environment.

If you're interested, we encourage you to apply with your most updated resume.

• Lead and manage the collections function, including resolving overdue accounts, negotiating payment arrangements, and implementing strategies to minimize bad debt
• Build and maintain strong relationships with external customers to resolve billing, payment, and collection‑related issues professionally and proactively
• Make professional collection calls and correspondence in a fast‑paced, performance‑driven collections environment
• Supervise, mentor, and develop collections and cash application staff to ensure departmental goals and performance targets are met
• Oversee timely and accurate application of payments (ACH, wire, checks) and manage unapplied cash, short payments, and discrepancies
• Monitor and maintain assigned customer accounts, including customer calls, account adjustments, dispute resolution, reconciliations, and small‑balance write‑offs
• Reconcile customer disputes related to outstanding balances and work collaboratively to achieve timely resolution
• Provide high‑quality customer service regarding refunds, account adjustments, and payment discrepancies
• Collaborate cross‑functionally with sales, operations, billing, and finance teams to resolve issues and prevent future collection challenges
• Enlist the support of sales or operations when needed to accelerate the collection process
• Prioritize and manage multiple collection efforts simultaneously while maintaining strong internal and external working relationships
• Monitor, analyze, and report key accounts receivable metrics including DSO, aging, write‑offs, and collection trends
• Generate, analyze, and present actionable reporting and insights to management to improve cash flow and collection effectiveness
• Identify and implement process improvements, automation opportunities, and workflow enhancements to increase efficiency and accuracy
• Ensure compliance with internal controls, accounting policies, and applicable laws and regulations
• Maintain and update credit, billing, and collections policies and procedures
• Assist with accounts receivable audits and ensure accuracy prior to month‑end and year‑end close
• Perform other assigned duties necessary to support the Accounts Receivable department

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.