Senior Analyst, Financial Account Management

JOB SUMMARY:

The Senior Analyst, Financial Account Management is responsible for managing a designated portfolio of franchisee accounts and driving the timely collection of outstanding receivables while supporting the long‑term health of franchise relationships. This role owns the collections strategy for assigned accounts, identifies and manages financial risk, and recommends appropriate escalation actions, including payment arrangements, defaults, reservation suspensions, settlements, and franchise termination.

The Senior Analyst serves as a key point of contact between Finance and internal business partners, including Franchise Sales, Operations, and Legal. Success in this role requires strong financial and analytical skills, sound business judgment, effective negotiation capabilities, and the ability to influence both franchisees and internal stakeholders. The Senior Analyst must balance the company’s financial interests with broader business considerations and franchise relationships.

Note:

This role is onsite 4 days a week in North Bethesda, MD and is not eligible for visa sponsorship now or in the future.

• Manage an assigned territory and portfolio of franchisee accounts, with end‑to‑end accountability for collection activity and portfolio performance.
• Monitor accounts receivable balances, aging, payment trends, and other indicators to proactively identify delinquency and financial risk.
• Develop and execute account‑specific collection strategies based on the franchisee’s financial position, payment history, operational circumstances, and overall relationship with the company.
• Establish appropriate contact strategies and maintain consistent communication with franchisees regarding outstanding balances and payment obligations.
• Negotiate payment arrangements and other solutions within established policies and authority levels.
• Maintain accurate and timely documentation of collection activities, commitments, disputes, and account status.
• Evaluate delinquent and high‑risk franchisee accounts and determine appropriate next steps within established policies and delegated authority.
• Prepare recommendations for payment settlements, defaults, reservation suspensions, and other collection or enforcement actions.
• Develop well‑supported recommendations for franchise termination when collection efforts and other remedies have been exhausted.
• Escalate complex or high‑risk situations to Financial Account Management leadership and other appropriate stakeholders.
• Ensure recommendations consider outstanding receivables, contractual obligations, franchisee circumstances, operational impact, and the broader business relationship.
• Partner with Legal to support default, enforcement, and termination processes and ensure required documentation is complete and accurate.
• Identify emerging portfolio risks and elevate significant trends or exposures to leadership.
• Build productive relationships with franchise owners and operators while maintaining appropriate financial accountability.
• Navigate difficult financial conversations professionally and effectively, including disputes, payment negotiations, defaults, and potential suspensions.
• Seek solutions that maximize recovery while appropriately considering the long‑term value and viability of the franchise relationship.
• Serve as a knowledgeable resource to franchisees regarding account balances, payment obligations, and collection processes.
• Develop strong working relationships with Franchise Sales, Franchise Operations, Legal, Finance, and other internal stakeholders.
• Proactively communicate with business partners regarding significant delinquency, financial risk, and proposed collection actions within the assigned territory.
• Incorporate relevant operational…