Analyst, Financial Account Management

JOB SUMMARY:

The Analyst, Financial Account Management is responsible for managing a designated portfolio of franchisee accounts and supporting the timely collection of outstanding receivables. This role works directly with franchisees to resolve past-due balances, monitor account activity, and execute collection strategies in accordance with established policies and procedures.

The Analyst partners with Financial Account Management leadership and internal stakeholders, including Franchise Sales, Operations, Legal, and Finance, to address delinquent accounts while considering the broader franchise relationship. The role will identify accounts requiring additional action and support recommendations related to payment arrangements, defaults, reservation suspensions, settlements, and franchise termination. Success in this role requires strong communication and organizational skills, attention to detail, developing financial and business judgment, and the ability to build productive relationships with franchisees and internal partners.

Note:
This role is onsite 4 days a week in North Bethesda, MD and is not eligible for visa sponsorship now or in the future.

• Manage an assigned territory and portfolio of franchisee accounts, with responsibility for day-to-day collection activities and follow-up.

• Monitor accounts receivable balances, aging, payment activity, and delinquency to identify accounts requiring collection action.

• Contact franchisees regarding past-due balances and establish clear expectations for payment

• Work with franchisees to understand circumstances contributing to delinquency and identify appropriate paths toward resolution.

• Execute collection strategies in accordance with established policies, procedures, and direction from Financial Account Management leadership.

• Facilitate payment arrangements within established guidelines and elevate requests requiring additional approval.

• Research and help resolve billing questions, disputes, and account discrepancies in partnership with appropriate internal teams.

• Maintain accurate and timely documentation of collection activities, franchisee commitments, disputes, and account status.

• Prioritize collection activities based on account aging, balances, risk, and established business priorities.

• Identify franchisee accounts requiring escalation based on delinquency, broken payment commitments, financial risk, or other established criteria.

• Gather relevant account information and prepare recommendations for next steps, including payment arrangements, defaults, reservation suspensions, settlements, or other collection actions.

• Support the development of termination recommendations when collection efforts and other remedies have been unsuccessful.

• Escalate complex, high-risk, or sensitive franchisee situations to Senior Analysts or Financial Account Management leadership for guidance and decision-making.

• Execute approved collection and enforcement actions and ensure appropriate follow-up is completed.

• Partner with Legal and Financial Account Management leadership to provide documentation and account information needed to support default, suspension, or termination processes.

• Develop an understanding of franchise agreements, company policies, and contractual remedies applicable to delinquent accounts.

• Build professional and productive relationships with franchise owners and operators while maintaining appropriate financial accountability.

• Communicate clearly and professionally with franchisees regarding outstanding balances, payment commitments, and collection requirements.

• Navigate difficult financial conversations with professionalism and seek guidance on particularly complex or sensitive situations.

• Balance effective collections practices with appropriate consideration for the broader franchise relationship.

• Provide franchisees with accurate information regarding account balances, payment obligations, and collection processes.

• Develop effective working relationships with Franchise Sales, Franchise Operations, Legal, Finance, and other internal stakeholders.

• Communicate account status, collection activity, and significant franchisee issues to appropriate business partners.

• Seek input from internal stakeholders when operational, contractual, or relationship considerations may affect the collection strategy.

• Coordinate with business partners to support agreed-upon…