Organizational Effectiveness Lead

JOB SUMMARY

The Organizational Effectiveness Lead is responsible for managing employee listening strategies, learning platforms, and talent enablement initiatives within the Talent & Culture team. This role ensures systems and programs are aligned with business priorities, easy to use, and deliver meaningful impact on employee engagement and leadership capability.

KEY RESPONSIBILITIES

Employee Listening & Insights

* Own the employee listening strategy, including survey planning, cadence, execution, and evolution.

* Serve as the primary administrator and internal expert for the Glint platform.

* Translate employee feedback into actionable insights that improve engagement, performance, and retention.

* Partner with HR and business leaders to support thoughtful follow-up and accountability.

* Ensure data accuracy, confidentiality, and a respectful employee experience.

Learning Platform Management

* Manage day-to-day operations of the learning experience/learning management platform.

* Oversee processes including user access, content organization, reporting, and optimization.

* Ensure systems are simple, intuitive, and operationally effective for an enterprise-wide workforce.

* Continuously evaluate and improve platform usage to meet evolving business needs.

Talent Enablement & Program Support

* Support the design, facilitation, and delivery of talent and leadership development experiences.

* Facilitate select sessions with credibility and practicality, particularly for people leaders.

* Manage program timelines, logistics, materials, and communication for programs and initiatives.

* Gather feedback and adjust programs to ensure relevance and impact.

Partnership & Execution

* Collaborate with HR partners, internal communications, and business leaders.

* Balance multiple priorities in a fast-paced, service-oriented environment.

* Demonstrate strong time management, adaptability, and resilience.

* Take a solutions-oriented approach focused on progress, clarity, and follow-through.

QUALIFICATIONS

Experience

* 5-7 years of progressive experience in organizational effectiveness, employee experience, people operations, or talent enablement.

* Hands-on experience managing people systems (employee listening platforms, LMS/LXP, or similar tools).

* Exposure to facilitation and talent program delivery.

* Experience supporting leaders in hospitality, service, or multi-location environments is a plus.

Technical Skills

* Proficiency in employee listening and learning platforms.

* Ability to synthesize data and feedback into practical recommendations.

* Strong organizational skills and attention to detail.

Competencies

* Business and operational mindset.

* Clear, confident communicator who builds trust with partners and leaders.

* Comfortable working independently and navigating ambiguity.

Education

* Bachelor's degree in Human Resources, Organizational Development, Business, or related field or equivalent combination of education and work experience.

Certifications

* Prosci Change Management, PMP, DiSC Assessment, Predictive Index, Hogan Assessment, Korn Ferry and other talent assessment certifications helpful

SALARY RANGE:

The salary range for this position is $99, annually. In addition to the annual salary, this role is eligible for an annual bonus based on the terms of Choice's Management Incentive Plan (MIP).

The pay range listed is for this position and is what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

WORK LOCATION:

This position is based at Choice Hotels' Pike & Rose headquarters in North Bethesda, Maryland. The selected candidate must be able to commit to this location requirement and adhere to the company's hybrid work schedule, which consists of four days onsite and one day remote per week.

NOTE:

This position is not eligible for relocation assistance or sponsorship.

Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:

* Competitive compensation and benefits, including medical, dental, and vision coverage

* Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance

* Financial benefits for retirement and health savings

* Employee recognition programs

* Discounts at Choice hotels worldwide

About Choice

Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper…