Digital Services Director

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Job Summary:

JBS International, Inc. is seeking a Digital Services Director to lead a high-performing team in driving digital advancement and operational excellence. This role involves overseeing digital transformation strategies, ensuring scalable and secure operations, and collaborating across teams to foster innovation and knowledge-sharing.

Responsibilities:

• Define and lead the organization’s digital transformation strategy, leveraging cloud, AI, data platforms, and modern application architectures.

• Oversee development, engineering, architecture, and programming teams to deliver innovative, secure, and scalable digital solutions.

• Collaborate with expert teams and practices to identify technology-driven opportunities that enhance efficiency, customer experience, and operational effectiveness.

• Lead management of staff resources across digital transformation—including infrastructure, cybersecurity, Dev Ops, help desk, and service management functions—ensuring that the right people are assigned to the right tasks/projects, resources are utilized efficiently, and the Expert Team operates efficiently to achieve organizational goals and high project performance

• Establish and promote agile and Dev Sec Ops  methodologies for continuous delivery and improvement.

• Direct the IT Operations team, including the help desk, systems administrators, and infrastructure support personnel, ensuring high availability and performance of systems and services.

• Provide strategic leadership for IT infrastructure, cybersecurity, cloud operations, and related IT services to ensure scalable, secure, and business-aligned technology that enable JBS’s operations and growth.

• Lead ITIL-based service management functions such as incident, change, and problem management.

• Ensure robust monitoring, disaster recovery, backup, and cybersecurity measures are in place and continuously improved.

• Ensure compliance with data privacy, security, and industry-specific regulations (e.g., HIPAA, GDPR, NIST).

• Lead sourcing strategies and manage vendor relationships and contracts for IT and digital services to ensure aligned with compliance and organizational needs.

• Monitor and mitigate IT risk across platforms, networks, and data systems.

• Oversee the onboarding, retention, and professional development of top digital technology talent. Establish growth paths and learning opportunities to retain and elevate skilled professionals.

• Work cross-functionally with other Expert Team Directors and to ensure efficient resource sharing and integrated solutions.

• Coordinate the dissemination, advancement, and expansion of digital transformation expertise in partnership with JBS Corporate Communications Office and Business Development Center.

• Oversee management and attainment of employee performance goals, ensuring clear quarterly goals are set and progress is tracked against both individual and organizational goals.

• Foster an inclusive, supportive environment that prioritizes the well-being of all JBS employees. Collaborate cross-functionally to create initiatives and programs that promote employee engagement.

• Measure, analyze, and report key employee utilization and engagement metrics to leadership.

• As assigned, act as technical lead for digital transformation projects, ensuring successful delivery of JBS capabilities.

• Build strong stakeholder relationships, acting as a trusted advisor to ensure cost-effective delivery of IT and digital services.

• Define and communicate project milestones, KPIs, and SLAs; develop execution plans for technical and non-technical audiences.

• Oversee disaster recovery, business continuity programs, and security compliance in partnership with cybersecurity teams.

• Develop and…