IT​/Digital Program Management Lead

Job Overview

The IT Project Manager IV leads the delivery of complex, multi‑project IT initiatives and programs, ensuring successful execution across scope, schedule, budget, quality, and stakeholder outcomes. This role serves as a senior technical project leader responsible for driving delivery excellence across multiple digital initiatives while partnering with Digital Services and PMO leadership to support consistent practices and operational maturity.

This individual must possess a strong technical understanding of delivering digital solutions across multiple technology platforms and be capable of balancing strategic coordination with hands‑on operational execution to help mature Digital Services into a more scalable, predictable, and cohesive function. The ideal candidate is also highly collaborative, operationally minded, organized, and comfortable working in matrixed environments without direct authority.

• Lead delivery of a large, complex IT project or multiple concurrent projects, ensuring alignment with client and organizational objectives
• Drive financial management of IT projects, including budget oversight, forecasting, burn‑rate tracking, and cost‑to‑complete analysis
• Serve as the primary escalation point for delivery risks, ensuring proactive mitigation and executive visibility
• Ensure delivery outcomes meet technical, contractual, and quality expectations across all initiatives
• Lead cross‑functional teams to ensure effective decision‑making, coordination, and execution across technical and operational stakeholders
• Improve cross‑functional communication, visibility, and coordination across projects, initiatives, and teams

• Coach and mentor Digital Services staff on IT PMO best practices, delivery governance, operational discipline, documentation standards, project coordination, and sustainable delivery practices to strengthen overall organizational maturity and execution consistency
• Maintain visibility into resource allocations, utilization, staffing needs, workload distribution, and future capacity requirements across the Digital Services portfolio
• Support workload balancing and sustainable staffing practices to improve utilization, reduce fragmentation, and minimize burnout risks
• Assist leadership with staffing coordination, resource planning, contractor needs, and future hiring visibility

• Lead certification and re‑certification initiatives for applicable quality and process maturity frameworks (e.g., ISO 9001, CMMI), including readiness planning, documentation management, audit preparation, evidence collection, stakeholder engagement, corrective action management, and continuous improvement activities
• Introduce and operationalize IT PMO best practices, governance approaches, and delivery management standards across the Digital Services function
• Develop and maintain SOPs, workflows, templates, operational guidance, and reporting processes that improve consistency and operational maturity
• Stand up intake, prioritization, reporting, governance, dependency management, and risk management practices across Digital Services initiatives
• Establish operational rhythms and governance practices that improve accountability, transparency, and execution discipline

• Define and reinforce standards for project artifacts, technical documentation, implementation records, and delivery traceability across Digital Services projects
• Conduct routine quality and compliance reviews to ensure documentation, records, and project deliverables are accurate, complete, current, and aligned with operational standards
• Support stronger knowledge management, operational continuity, and delivery resilience through improved documentation practices and traceability standards

• Help strengthen Digital Services as a cohesive and collaborative function through improved coordination, communication, transparency, and operational support
• Partner with Digital Services and PMO leadership to share best practices and lessons learned from…