System Engineer

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? AtNtiva,we’remore than a Managed Services Provider,we’rea community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally.

Ntivais a culture of people who are passionate about the work…and each other.

Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin,we’reon the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.

If you thrive in a dynamic, supportive environment and enjoy going above and beyond,we’dlove to meet you. Come explore one of our many opportunities and grow with us!

Asa Systems Engineer, you willbetheaccountable owner forIT operations governance as well asonsiteday-to-dayfield support for one of Ntiva’sDC-basedclients. You willdeliverscheduled onsite support,addressrecurringand ad hoc technical issues, anddrivecontinuous improvement through project involvement/support,trend analysis, problem management, andcleardocumentation.

You will also providetechnicalguidanceand operational leadership for organization-wideissues, as well as any ongoing and  thisrole, you will help ensure

Ntivaandour clientsremainalignedaroundsecure, well-documented,high-performing technology environmentsthatsupportevolvingorganizationalneeds.

• This exciting opportunity involves working on-site with a client in the Washington DC area, providing an immersiveand dynamic work experience.
• Monday - Friday, 4 days working onsite and 1 day working remote.

• Attend daily,scheduled onsite appointments to provide end user support,in addition to maintaining,upgrading,inspectingandmanagingclientIT infrastructure. This may extend on occasion to ad hoc, priority, or emergency support.
• Provide hands-on user support and walk-up triage during onsite visits:
• Resolve Outlook, Teams, One Drive, and M365 application issues in person
• Handle password resets, MFA re-enrollment, and account access requests on-site
• Troubleshoot laptop, desktop, printer, and conference room AV hardware
• Perform device setup, user migration, and standard workstation imaging
• Provide onsiteclientsupport for employee onboardings(hardware setup andcoordinatingwith client and Ntivaremote support stafftostreamlinedorientationexperience)
• Provide onsite client support for employeeoffboardings(hardware collection, storage, inventorypreparationand storage)
• Troubleshoot and resolve organization-wideoutagesor disruptions, coordinating with remote support staff
• Conduct workstation audits for patch compliance, disk encryption, and Intune/Autopilot enrollment
• Validate network connectivity, VPN access, and Wi-Fi stability across the office
• Maintain a spare partsand workstationinventory(providing recommendations foradditionalpurchases as needed) to ensure common hardware replacements are available
• Identify and remediate devices out of compliance before they generate security alerts or tickets
• Ensure all server room equipment is documented,maintainedthrough necessary updates, and routinely reviewed for anypotentialdisruptionsordegradations in performance (providingremediation plansas needed).
• Maintain and troubleshoot endpoint and infrastructure standards
• Perform IT operations management on the designated day:
• Review weekly ticket trends toidentifyrecurring patterns and escalation themes
• Prepare concise service reports forclientstakeholdersand
  
  Ntivamanagement leadershipcovering status, trends, open actions, and detailed remediation plans
• Lead problem management for top demand areas — translate ticket trendsinto structured improvement initiatives coordinated with the Ntivasupportteam
• Maintain a lightweight change calendar and draft advance communications for impactful changes (internal and with Ntivasupport)
• Provide onsite,post project follow-upsupport, inadditionto collaborating with Ntiva support to provide insights and…