Credit & Collections Manager

Description

The Credit & Collections Manager at LOUD Audio, LLC ("LOUD") partners closely with Customers, the Sales Team and Sales Administration Team on all Accounts Receivable matters. This person is responsible for managing relationships to help keep Customers’ accounts current.

• Responsible for collection of all past due balances, initiating appropriate contact via phone, e-mail, vendor portal and other forms of communication, as necessary.
• Identify and research disputed items preventing or delaying payment, working with internal and external parties to reach a resolution on all discrepancies. This person will ensure that all adjustments are made within ERP system.
• Work with Sales Administration Team to reduce errors at time of invoice which will help reduce delinquencies & discrepancies and ensure payments are made within each Customer’s terms.
• Monitor and reconcile Customer accounts, coordinating with Customers and internal resources to ensure appropriate credits are issued & applied, chargebacks are reconciled quickly, payments applied correctly, and short paid items resolved in a timely manner while maintaining positive, professional relationships.
• Daily review of orders on credit hold, acting as needed to resolve issues preventing shipment of orders, including working closely with Customers and internal Sales Administrators and Salespersons.
• Work with external parties to ensure that remittances are submitted at time of payment for consistent application.
• Work with internal and external parties to reduce customer delinquencies, maximize sales, and maintain positive Customer relationships.
• Assist in review and updating credit limits within guidelines of credit and collection processes, policies, and procedures, as needed.
• Process Customer credit cards payments and ensure properly applied to Customers’ accounts.
• Regularly review Accounts Receivable aging reports and proactively communicate with internal and external parties to reduce issues.
• Meet with Assistant Controller and VP of Accounting on weekly basis to provide update on past due Customers, status of unreconciled accounts and other areas of concern.
• Support ad hoc projects and other accounting-related tasks as needed.

Initiative, Teamwork, Accountability, Communication, Reliability, Persistence

• Strong skillset in quickly comparing multiple datasets and identifying differences.
• Excel proficiency - Lookup formulas and pivot tables.
• Oracle Net Suite experience preferred.
• Excellent interpersonal and communication skills.
• Accounts receivable and/or data analysis experience.
• Ability to work under pressure and meet required deadlines.
• Ability to work through conflict and reach a common resolution.
• Ability to work successfully both individually and in a team environment.
• A work ethic based on a strong desire to exceed expectations.

Experience in commercial Credit and Collections in a high-volume business to business environment. Proven experience in account reconciliation, dispute resolution, credit analysis to determine credit worthiness and terms and collecting on all stages of delinquency. Ability and desire to negotiate and communicate by phone with customers who are unable or unwilling to pay. Experience working with Collection agencies and lawyers to maximize collectability on accounts.

This position has no direct supervisory responsibilities and does not have direct reports.

This position operates in a fast-paced office environment with moderate noise and may require extended hours, early or late meetings, and occasional travel. Physical demands include prolonged sitting, standard office mobility, and occasional lifting of up to 25 pounds. The role also requires adequate vision, dexterity, communication skills, and sustained focus for problem-solving and prioritizing work. Reasonable accommodations are available.

Applicants must be authorized to work in the United States at the time of application. LOUD does not offer visa sponsorship for this role, now or in the future. The…