Scheduling Coordinator

Therapeutic Associates North Creek Physical Therapy is seeking a full time Administrative Coordinator to join our team. This role provides general office support with a variety of clerical activities and related tasks that support the effective and efficient operation of the clinic.

• Employees (and their families) Medical with Vision & Prescription and Dental Insurance
• Interactive Wellness Program with rewards for balanced, healthy living and mental health
• Employee Assistance Plan
• Teledoc
• Employees (and their families) Life & AD&D
• Long Term Disability
• Accrue up to 15 days of PTO (sick and vacation time) – increases with tenure
• 6 paid holidays, 1 charitable giving day, and up to 2 personal holidays
• 401(k)
• Continuing Education Stipend ($500 annually)
• Continuing Education PTO (up to 1 day annually)
• Med Bridge Learning Subscription
• Tuition Advancement program pre and post professional (application process)
• Employee Service Scholarship (application process)
• Community and philanthropic support through individual grants and paid time off

• Welcome patients, visitors, and providers in person or by phone, ensuring a positive first impression.
• Serve as the primary point of contact for patients, providing clear explanations of clinic processes, scheduling expectations, and general insurance information; escalates complex benefit or care plan questions as needed.
• Coordinate daily scheduling operations with a focus on maximizing provider schedule fullness and maintaining efficient patient flow.
• Minimize cancellations and open slots by monitoring schedules in advance, managing waitlists, and reaching out to inactive or pending patients.
• Monitor and process incoming referrals, complete new patient registrations, and conduct scheduling outreach.
• Ensure insurance verification (VOB) is completed by the registration team, request authorizations through the authorization team, track status, and communicate requirements to patients and care teams.
• Collect co-payments and time-of-service payments while ensuring compliance with billing and authorization procedures.
• Maintain accurate records, visit limits, and documentation within the EHR to prevent interruptions in care.
• Complete daily reconciliations and weekly deposits accurately and on time.
• Collaborate with clinical and front office teams to optimize scheduling, enhance communication, and support shared operational goals.
• Support team members with EHR use and scheduling best practices; share feedback and suggestions to improve workflows.
• Demonstrate ownership and adaptability in managing scheduling priorities, supporting efficiency, and contributing to clinic success.
• Occasional driving for business needs.
• Other duties as assigned.

• 2+ years of customer service experience
• 2+ years of medical office experience strongly preferred
• High school diploma or equivalent
• Must be at least 18 years of age
• Basic proficiency with MS Office products including Word, Excel, and Outlook

Therapeutic Associates Inc. (TAI) is a company that strives to ensure that all people belong in our spaces and have opportunities for growth because we believe that diversity in our team makes us outstanding. Therefore, TAI hires, promotes, and terminates with equitable practices where discrimination and harassment are unacceptable based on any characteristic protected by federal, state or local laws. This includes but is not limited to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, ethnicity, socioeconomic status, citizenship, weight, marital status.