Senior IT PM - Customer Billing

Senior IT PM - Customer Billing

Location:

Bothell, Washington (hybrid 3 days a week)
Contract Duration:
Through 12/31/27

We are seeking a Senior IT Project Manager to lead a strategic initiative focused on modernizing a long-standing customer billing and payment program. This program, first implemented in 2013, requires a comprehensive revamp of its billing methodology. The selected candidate will be responsible for leading the evaluation and redesign of the program, supporting analytical modeling efforts, coordinating with business and technology stakeholders, and driving the implementation of an updated solution through to regulatory approval and enrollment.

• Lead the end-to-end project lifecycle, including initiation, planning, execution, and implementation of a modernized customer billing program.
• Partner with business, regulatory, operations, and technology stakeholders to evaluate the existing billing methodology and identify opportunities for improvement.
• Coordinate the analysis of historical customer data to support the development of updated billing calculations and business rules.
• Facilitate cross-functional teams in reviewing current-state processes and defining future-state program requirements.
• Drive the creation, validation, and documentation of new billing calculation models and supporting business logic.
• Support the preparation of materials and recommendations for regulatory review and approval.
• Manage project schedules, resources, risks, dependencies, and milestones while ensuring alignment with business objectives.
• Lead stakeholder communications and provide regular project status updates to leadership.
• Oversee implementation planning, testing, change management, and program enrollment activities following approval of the redesigned program.

• 7+ years of experience managing complex IT projects and business transformation initiatives.
• Strong senior-level IT Project Management experience.
• Demonstrated success leading data-intensive projects involving analysis, business process redesign, and cross-functional stakeholder engagement.
• Strong data analytics and data-driven decision-making background that is tool agnostic.
• Proven experience managing project scope, schedules, budgets, risks, and executive communications.
• Excellent verbal and written communication skills, including experience presenting findings to senior leadership.
• Proficiency with the Microsoft Office Suite, including Excel, Word, PowerPoint, and Project.
• PMP certification or equivalent project management certification is strongly preferred.

• Experience supporting utility, energy, or customer billing, payment, or revenue-related programs.
• Familiarity with regulatory or compliance approval processes, particularly within regulated industries.
• Experience leading business process and program redesign initiatives.
• Experience utilizing Agile, Waterfall, or hybrid project delivery methodologies.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.

• ESPP (employee stock purchase program)
• 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• HSA (Health Savings Account on the HDHP plan)
• Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions
• corporate discount savings program
• other discounts
• on-demand training program
• certification prep and a library of…