Customer Service Representative
Job in
North Bothell Area, Snohomish County, Washington, 98021, USA
Listed on 2026-02-26
Listing for:
Eastside Exterminators
Full Time
position Listed on 2026-02-26
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM, Bilingual
Job Description & How to Apply Below
- 401(k)
- 401(k) matching
- Company parties
- Dental insurance
- Free food & snacks
- Health insurance
- Paid time off
- Parental leave
- Training & development
- Vision insurance
- Wellness resources
Pay Range: $23 - $26 per hour DOE
Are you experienced in scheduling, sales, or customer service? Do you thrive in a fast-paced, team-focused environment where every call counts? Eastside Exterminators is looking for a motivated Customer Service Representative to join our high-energy call center team! In this role, you’ll use your skills to help protect families from pests, all while upholding our core values: family focus, passion, commitment, and integrity.
Why Join Us?
- Be part of a company with over 50 years of experience protecting homes and families in the greater Seattle area.
- Make a difference every day by helping homeowners prevent rodent infestations.
- Enjoy a positive team culture, complete with robust benefits and ongoing training.
Daily Start-of-Day Responsibilities
- Review assigned email inboxes and internal communication platforms (including Microsoft Teams) for updates, instructions, and action items
- Monitor customer communication platforms, including Podium and the Customer Service email inbox, for urgent messages, cancellations, or service-related inquiries
- Prioritize and respond to customer text messages and emails following completion of initial daily system checks
Ongoing Responsibilities
- Continuously monitor customer communication platforms throughout the workday and respond in a timely and professional manner
- Complete assigned tasks and follow-ups in accordance with departmental timelines and expectations
- Provide phone coverage by assisting with the customer call queue during designated lunch periods or staffing shortages
- Return and follow up on assigned customer voicemails
End-of-Day Responsibilities
- Ensure all customer accounts are accurately documented with pending, completed, or confirmed communications
- Address urgent customer inquiries or service requests prior to the end of the workday
- Review open or pending email correspondence and determine whether a same-day response is required or if escalation to a lead or manager is appropriate
- Close tasks that have been followed up on multiple times, with the expectation that tasks are completed within two to three business days of assignment unless otherwise directed
- Update task due dates when customers request follow-up at a later date to prevent inaccurate past-due status
- Strong written and verbal communication skills
- High level of organizational and time-management ability
- Attention to detail and accuracy in customer account documentation
- Ability to manage multiple communication platforms simultaneously
- Professional judgment in prioritizing tasks and escalating issues appropriately
- Ability to work collaboratively within a team environment
What We Offer :
- Comprehensive Benefits Package:
Medical, dental, vision, and life insurance. - 401(k) with Company Match:
Plan for your future with our retirement program. - Paid Time Off: 80 hours per year accrued from day one, plus 8 paid holidays.
- Free Food & Drinks:
Access to our in-office pantry and fridge stocked with snacks and beverages. - Ongoing Training:
Ongoing training supplied by the company. - Supportive Team Environment:
Access to an Employee Assistance Program to support your wellbeing.
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