Repair Service Representative

Overview

Repair Service Representative I

Who We Are:

Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity!

How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay! With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. We are committed to a diverse and inclusive culture that will help our organization thrive!

We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more.

If you want to learn more about us visit us asonic.aero. And for a full listing of open job opportunities go to (Use the "Apply for this Job" box below)..

The Position:
Entry level customer service representative, handling the processing and oversight for new orders/quotes, product returns, warranty and resolution of billing and collections issues. Responds to routine customer service requests and inquiries. Provides feedback to improve processes within Repair Shop to expedite processing of repair orders.

The

Description:

• Routinely interfaces with internal Panasonic Departments for the coordination of internal work packages, reporting status and tracking of jobs in order to monitor and satisfy customer requirements.
• Processes new orders and quotes, product returns, warranty and resolution of billing and collections issues.
• Routinely monitors the repair cycle for turn around time conformance.
• Maintains and updates Customer Profiles as customer requirements change.
• Provides feedback to improve processes within Repair Shop to expedite processing of repair orders.

The salary or hourly wage range of $19.23 – $32.21 is just one component of Panasonic’s total package. The final offer amount may vary based on factors including but not limited to individual's knowledge, skills, experience, and location. In addition, this role may be eligible for discretionary bonuses and incentives. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.

• Must be able to work effectively in teams to satisfy customer requirements.
• Ability to participates in Kaizen Lean action teams, learning and incorporating new concepts in daily work processes.
• Ability to process customer goods through the repair process to conclusion and billing.
• Familiar with repair work procedures, work instructions and quality operating procedures preferred.
• Ability to identify problems that require escalation for quick resolution.
• Ability to perform in high-stress, high pressure environment.
• Excellent written and verbal communications skills for daily communications with internal and external customers for routine customer service issues.
• Working knowledge of Microsoft Office applications.
• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
• Normally follows established procedures on routine work, requires instructions only on new assignments.

• High School Diploma or equivalent internationally recognized qualification.
• 2 years of customer service/administrative or order administration experience.

Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude

At Panasonic Avionics Corporation we realize the most important aspects in leading our industry are the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive and flexible benefits program.

Paid time off:
Exempt Salaried employees receive flexible paid time off. This means that there is no fixed number, range, or limit to the amount of Personal and Vacation Days that may be taken for exempt employees. Non-exempt hourly…