Customer Service Representative

Provide exceptional customer service by responding to customer inquiries, requests, and concerns in a timely and professional manner.

Process orders, quotations, and customer transactions accurately while maintaining detailed records.

Coordinate with operations, dispatch, sales, and accounting teams to ensure seamless customer support and issue resolution.

Monitor customer accounts and proactively communicate updates regarding orders, deliveries, and service requests.

Identify opportunities to improve customer satisfaction and contribute to efficient business operations.

Strong customer service mindset with a commitment to building positive customer relationships.

Effective verbal and written communication skills with the ability to interact professionally across diverse audiences.

Strong organizational skills with attention to detail and the ability to manage multiple priorities.

Proficiency with business systems, technology, and data entry while maintaining accuracy.

Initiative, problem solving ability, and the capacity to work both independently and collaboratively in a team environment.

Primarily office based environment with regular interaction with customers, drivers, sales teams, and operational staff.

Fast paced setting that requires effective multitasking, adaptability, and strong attention to detail.

May require extended periods of sitting, computer use, and telephone communication.

401(k) retirement savings plan with an automatic company contribution as well as matching contributions.

Highly competitive benefits programs, including:

Medical, Dental, and Vision along with Prescription Drug Benefits

Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)

AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance

Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays

Equal Opportunity Employer - Minority / Female / Veteran / Disabled.

As part of our hiring process, we may use AI-assisted tools to support the screening and evaluation of candidate applications and interviews. These tools help streamline the initial assessment, but all decisions about candidate advancement are made by human recruiters and hiring managers. While technology supports early steps, every interview will be handled by experienced recruiters and hiring managers to provide a personal touch.

Heidelberg Materials provides the materials to build our future. Our future is sustainable. Our future is digital. And it goes beyond cement, aggregates and ready-mixed concrete. Heidelberg Materials North America operates more than 450 locations with approximately 9,000 employees in the U.S. and Canada.