Public Services Assistant; Floater - Bothell

General Position Summary

The King County Library System (KCLS) seeks a motivated and skilled Public Services Assistant (PSA) Floater to provide service at the Bothell Library and, as needed, at all other libraries throughout the Alder region, consisting of Bothell, Kenmore, Lake Forest Park, Richmond Beach, and Shoreline. The PSA assists patrons with information about library materials, equipment, programs, and services to help them succeed through ideas, interaction, and information.

This position provides assistance in person, online, and over the phone. The PSA also works in library material circulation and materials handling, assists patrons in using computers and printers, ensures technology is functioning, and addresses patron behavior issues. PSAs may need to directly de‑escalate and resolve disputes, enforce the Patron Code of Conduct, and handle challenging situations.

In this floater role, candidates must be adaptable and comfortable working in a busy, dynamic environment with regularly changing responsibilities and schedules. Successful candidates will build positive relationships with coworkers and patrons, delivering a high‑quality customer experience across service, circulation, and technology needs. Candidates should demonstrate strong critical thinking skills, prior customer service experience, and a commitment to modeling and championing intellectual freedom.

The ability to work confidently, respectfully, and collaboratively is essential, particularly when addressing concerns involving patrons from diverse communities, including individuals who may have experienced trauma.

• Sunday: 10:30 am – 6:15 pm
• Monday: 9:30 am – 6:15 pm
• Tuesday: 11:30 am – 8:15 pm
• Wednesday: 11:30 am – 8:15 pm
• Thursday: 9:30 am – 3:30 pm

KCLS has a vision of a world where knowledge allows diverse communities to prosper and grow. Approximately 1,000 staff provide service in 50 community library locations. KCLS values diverse perspectives and encourages applicants from all backgrounds.

KCLS ensures equal opportunities and consideration for all job applicants, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Need an accommodation to apply or interview? Call (425) 369‑3224 or email employment.

• Provides information and readers’ advisory assistance in person, online, and over the phone.
• Facilitates patron use of library collections through reference interviews, literature, electronic searches, and instruction in the use of catalogs, paper and electronic resources.
• Educates, trains, and assists patrons with library technology, equipment and resources.
• Troubleshoots basic technology issues and reports equipment repair needs and non‑routine maintenance.
• Assists patrons and staff with full range of circulation duties, including check‑in/check‑out and use of materials handling equipment.
• Supports patrons and system staff with scheduling and using the library facility, including meeting and study rooms.
• Upholds the principle of intellectual freedom. Responds to related inquiries and refers challenges as appropriate.
• Resolves patron incidents, concerns and conflicts ensuring the Code of Conduct is followed or redirects as appropriate.
• Promotes and displays materials, services, and programs.
• Assists with delivery, preparation and staffing support of library programs and outreach.
• Performs daily cash handling and register functions, and associated reconciliation and deposits.

• Attends and actively participates on internal committees.
• Provides mentoring and training for staff in areas of expertise.
• Performs duties of lower classifications as needed.
• Performs other related duties as assigned.

Primarily focused on customer needs, able to deliver high quality, value‑added services. Constantly strives to find new ways to increase customer satisfaction and understanding, foster equitable services, and forge meaningful…