Public Services Assistant; Floater - Bothell

Public Services Assistant (PSA) Floater

The King County Library System (KCLS) is seeking a motivated and skilled Public Services Assistant (PSA) Floater to provide service at the Bothell Library and, as needed, at all other libraries throughout the Alder region.

The Public Services Assistant (PSA) assists patrons with information about library materials, equipment, programs, and services in person, online, and over the phone. The PSA also works in library material circulation and materials handling, assists patrons in using computers and printers, ensures that library technology functions, and addresses patron behavior issues. PSAs may need to directly de‑escalate disputes, enforce the Patron Code of Conduct, and handle challenging situations with patrons.

In the PSA Floater role, candidates must be adaptable and comfortable working in a busy, dynamic environment with regularly changing responsibilities and schedules. Successful candidates will build and sustain positive relationships with coworkers and patrons, delivering a high‑quality customer experience across service, circulation, and technology needs. Candidates should demonstrate strong critical thinking skills, prior customer service experience, and a commitment to modeling and championing Intellectual Freedom.

They must work confidently, respectfully, and collaboratively, particularly when addressing concerns involving patrons from diverse communities, including individuals who may have experienced trauma.

Sunday, 10:30 am–6:15 pm

Monday, 9:30 am–6:15 pm

Tuesday, 11:30 am–8:15 pm

Wednesday, 11:30 am–8:15 pm

Thursday, 9:30 am–3:30 pm

• Provides information and readers’ advisory assistance in person, online, and over the phone.
• Facilitates patron use of library collections through reference interviews, literature, electronic searches, and instruction in the use of catalogs, paper and electronic resources.
• Educates, trains, and assists patrons with library technology, equipment and resources.
• Troubleshoots basic technology issues and reports equipment repair needs and non‑routine maintenance, as necessary.
• Assists patrons and staff with full range of circulation duties, including check‑in/check‑out, use of materials handling equipment, shelving materials, locating materials at different locations, and patron account problem resolution.
• Supports patrons and system staff with scheduling and using the library facility, including meeting and study rooms.
• Upholds the principle of intellectual freedom. Responds to related inquiries and refers challenges as appropriate.
• Resolves patron incidents, concerns and conflicts ensuring the Code of Conduct is followed or redirects as appropriate.
• Promotes and displays materials, services, and programs.
• Assists with delivery, preparation and staffing support of library programs and outreach.
• Performs daily cash handling and register functions, and associated reconciliation and deposits.

Primarily focused on customer needs, able to deliver high quality, value‑added services. Constantly strives to find new ways to increase customer satisfaction and understanding, foster equitable services, and forge meaningful connections.

Manages relationships with all kinds and classes of people inclusively and equitably; respects, values, and encourages the unique dimension each employee adds to the organization and each member of the community brings to the whole. Seeks opportunities to learn from differences.

Exercises best judgment, trustworthiness, and professional standards of conduct; consistently demonstrates organizational values, moral principles, and accountability in behavior, character and action. Defends intellectual freedom and patron confidentiality.

Demonstrates proficiency in professional and technical skills and/or knowledge in position‑related areas; purposefully…