Customer Service Specialist

Position: Customer Service Specialist 3
About Us

Cascadia College is seeking highly motivated individuals who are interested in being part of a small yet dynamic community, with a faculty and staff that are dedicated to meeting the needs of our intersectional, diverse students. Cascadia College is committed to creating and supporting an equitable and inclusive faculty, staff, and student population centered on dismantling systemic oppression and historic marginalization.

Individual differences are celebrated in a community of learners focused on social justice, diversity, equity and inclusion.

Application Instructions

Vacancy Announcement

Customer Service Specialist 3

Classified #102C

Priority Consideration Date:
June 26th, 2026

ATTENTION CANDIDATES!

In order to submit a complete application and receive full consideration by the Search Committee, please include the following attachments with your online application:

* Equity Statement (expected length 500 to 1,000 words) to include each of the following elements:

* A description of a time when you recognized an equity issue. What was the issue? What did you do to make a difference? What did you learn about equity through this experience?

* A detailed description of how you are seeking to learn more about equity related issues including but not limited to race, gender, LGBTQ+, disability (ableism), age (ageism), socioeconomic class, and body diversity.

* An explanation of how you will contribute to equity at Cascadia (i.e. closing the achievement gap and raising the retention rates amongst historically marginalized students), as well as actively work against the institutionalized norms of oppression against historically marginalized people.

* Cover Letter (not to exceed 1,000 words) that specifically addresses how your qualifications and experiences meet or exceed the minimum qualifications, preferred qualifications, and the characteristics of the position.

* Resume

Position Overview

Under the supervision of the Assistant Registrar of Enrollment Services, the Customer Service Specialist 3
¿ Enrollment Services provides accurate, timely, and excellent customer service to prospective, new, and continuing students at the Kodiak Corner. This role requires strong attention to detail while interpreting college policies, processing enrollment and student record transactions, and offering clear information or referrals across departments. Positive and efficient customer service is provided in-person at the front counter, via email, online, and by telephone.

This position supports complex cross-agency functions for Admissions, Enrollment Services, Student Financial Services, College and Career Foundations, Running Start, International Programs, Advising, Student Accessibility Services, and assessment testing. It also trains and supports new and lower-level staff in processes, customer relations, and problem resolution, and identifies and recommends changes to college policies and procedures that create barriers for student success and access to college services.

As a Customer Service Specialist 3
¿ Enrollment Services, it is expected that the following qualities will be demonstrated daily: a high degree of understanding and empathy for all students, faculty, staff and visitors, as well as the ability to encourage the inclusion of all voices in decision-making, promoting equity in all areas, and actively working against institutionalized norms of oppression against historically marginalized people.

Employee Type:
Full Time Classified, Permanent

Initial Salary: $3,393 - $3,811 Monthly DOE + 5% King County Premium Pay (KCPP)

Supervising Position:
Assistant Registrar of Enrollment Services

Essential Duties

Kodiak Corner One Stop Shop/Welcome Desk Services:

* Greet and assist students, faculty, staff, and the public at the Kodiak Corner

* Answer emails, phone calls, messages, and return voicemails in a timely manner

* Answer questions concerning Enrollment Services, Student Financial Services, Academic Advising, Running Start, Student Accessibility Services, Veterans Services, and other campus services

* Assist students with scheduling Advising and Student Success Services appointments and making appropriate…