Senior Manager, Service Product Lifecycle; Aesthetic Medical Device Bothell, WA

Senior Manager, Service Product Lifecycle (Aesthetic Medical Device) – Bothell, WA, USA

Job Requisition

Join our global diversified pharmaceutical company enriching lives through our relentless drive to deliver better health outcomes to our patients. We are all in it together to make a difference. Be a part of a culture that doesn't just wait for change but actively creates it—where your skills and values drive our collective progress and impact.

The Senior Manager, Service Product Lifecycle, owns Sustaining and New Product Development activities for the service team within Solta. This includes day-to-day collaboration with the R&D, Supply chain and Product Management teams in Bothell to deliver service requirements in sustaining and NPI Projects. This role also drives investigating, diagnosing, and resolving technical issues from the market teams into the develop process, implementing design improvements that enhance product reliability and efficiency.

The role requires a deep understanding of engineering principles, problem-solving skills, and a proactive approach to continuous improvement.

• Product Development
  • Develop service and reliability requirements in the product requirements documents in collaboration with Product Support and Field Service Teams
  • Support identification and development of service tools required for field service and repair center engineers
  • Execute service deliverables for end of production and end of service processes to ensure spare parts supply through support life of products
• Product Improvements
  • Collaborate with R&D leadership, product managers, SMEs, and key stakeholders to revise and continuously drive improvements.
  • Partner with the market teams and Product Support Engineering to consolidate failure trends and analytics
  • Ensure compliance with safety, quality, and regulatory standards throughout product development and sustaining phases.
• Cross-Functional Collaboration
  • Collaborate with R&D and Manufacturing Engineering to resolve issues and improve processes.
  • Support repair centers globally with process and tooling support
  • Team participates in the design transfer process from R&D and Manufacturing Engineering to Service functions.
  • Work with Service Business Analyst to ensure price books in Service Max are up to date
• Documentation & Spare Parts
  • Oversee technical documentation for products, including design changes, specifications, assembly instructions, travelers, and service manuals.
  • Create and manage service process documents to support product release, product revisions and regulatory updates.
  • Maintain end item BOM structures and production routes.
  • Lead team to execute master data creation for spare parts release for new products and market expansions
  • Maintain global parts cost and pricing data
• Testing & Validation
  • Lead field and lab testing to verify and validate product modifications and improvements.
  • Develop and execute test plans to evaluate product updates for performance and compliance
  • Create process and equipment verification and validation plans and reports.

• Formal Education & Certification
  • Bachelor's degree in Mechanical Engineering, Bio Medical Engineering, Electrical Engineering, or related field.
  • 10 Year experience in an engineering management role, with a focus on product support, sustaining engineering, manufacturing engineering, preferably in a medical device capital equipment manufacturing environment or another regulated environment.
• Knowledge & Experience
  • Strong understanding of engineering principles, including design, manufacturing, and product lifecycle.
  • Knowledge of lean manufacturing principles and tools such as PFMEA, SPC, and DOE.
  • Experience with CAD tools, product testing, and analysis.
  • Excellent problem-solving and troubleshooting skills.
  • Familiarity with industry standards and regulations related to product safety and quality, including FDA Quality System Regulation (QSR) and ISO 9001.
• Technical Skills
  • Strong PC skills required – Word, Excel, PowerPoint, etc.
  • Knowledge of product lifecycle management (PLM) tools and processes.
  • Familiarity with statistical analysis and reliability testing.
• Language and Verbal Skills
  • Individual…