Lead Teller

Location:

21105 Bothell Everett Highway - Bothell, Washington 98021

Be a problem solver, trusted advisor, and partner to the people and businesses in our Key Bank communities. As a Lead Teller, you act as a resource in identifying and resolving client servicing issues, serve as the primary troubleshooter for complex problems and client service needs, and enhance client relationships with Key by providing distinctive quality service in branch. Lead Tellers ask questions and listen to clients to uncover financial needs and transition clients to a banker for deeper financial wellness conversations.

Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness, and are responsible for day‑to‑day Teller scheduling, staffing issues, and branch compliance with regulatory, security, and internal audit controls.

• Embodies a strong client experience culture, being present with every client and teammate to impact their day, personally, professionally, and financially.
• Assumes responsibility for the efficient, effective, and accurate performance of teller functions while coaching other tellers to do so as well.
• Acts as a resource to identify and resolve more complex client servicing issues.
• Listens for clues for financial wellness opportunities during client conversations, transitioning clients to a Banker when appropriate.
• Assists clients in achieving their financial goals and objectives through the use of financial wellness tools.
• Attends and participates in in‑person morning huddles and end‑of‑day debriefs.
• Follows compliance, audit, and security procedures, balancing cash drawer within guidelines.
• Manages day‑to‑day duties for the branch teller line, including scheduling, observing, and coaching tellers to enhance effectiveness.
• Oversees branch operational standards, providing direction and guidance on operational/regulatory procedures.
• Reviews and maintains knowledge of product guides, fees, and policies to stay current on offerings.
• Supports the Branch Manager in onboarding and training new Tellers to the team.
• Works on Saturdays as directed by management.
• Performs other duties as assigned; responsibilities may change at any time.
• Complies with all Key Bank policies and procedures, acting professionally and ethically.

• High School Diploma, GED, or equivalent business experience (required).

• 3+ years demonstrated superior client relationship skills (required).
• 3+ years experienced in cash handling (required).
• Working knowledge of PC with Windows‑based applications and calculator (required).
• Demonstrated ability to lead, motivate, and foster teamwork (required).
• Demonstrated organizational skills while managing multiple tasks (required).

• Notary License (preferred).

• Knowledgeable about the client’s accounts and bank assets, using sound judgment.
• Strong sales and service skills, presenting products and services while proactively educating clients on available channels.
• Strong work ethic, high integrity, and sound judgement for reasonable decisions.
• Excellent time‑management skills.
• Managing daily teller line activities, ensuring accurate processing, compliance, and exceptional client service.
• Accurately and securely processing cash transactions, including deposits, withdrawals, and balancing cash drawers.
• Promoting the bank’s products and services to clients, identifying sales opportunities, and achieving sales targets.
• Helping clients achieve financial goals through education and financial tools.

All Key Bank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Consumer Retail – Prolonged standing (5–8 hours per day), frequent use of hands, communication face‑to‑face and on phone, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1–10lb., occasional lifting up to 30lb.; driving requirements include occasional operation of a motor vehicle with a valid driver’s license.

Branch

This position is eligible for a base hourly rate of…