Patient Care Coordinator

We’re a value-driven aesthetics organization recognized as one of the top 10 Botox providers in the country. With well-established sites across California and Washington — and new locations ahead — our focus is simple: deliver exceptional clinical outcomes while creating an experience where patients and team members feel genuinely cared for.

We lead with our values, always. Doing the right thing, working as a team, striving for excellence, and spreading joy are at the heart of how we show up every day. Whether you’re joining a high-performing existing location or helping launch something new, you'll be part of a collaborative team that combines expertise with heart.

As a Patient Care Coordinator, you are often the first impression and final connection point in our patient experience. You’ll own the front-of-house journey: from greeting and scheduling to education and follow-up, ensuring every patient feels welcomed, supported, and excited about their care with us.

This role is ideal for someone who is highly organized, warm, thrives in a fast-paced environment, and loves helping people look and feel like the best version of themselves. You’ll play a key role in the flow of the practice, working closely with providers, leadership, and clinical teams to support seamless care and help patients move confidently from consultation to treatment.

If you’re motivated by service excellence, teamwork, and being part of a high-growth aesthetic practice where standards are high and people are valued, we’d love to meet you.

• Create an exceptional first and last patient experience—greeting, scheduling, and supporting patients throughout their visit
• Manage inbound calls, emails, appointment coordination, and follow-up communication
• Guide patients through treatment recommendations and rebooking, supporting consult-to-completion conversion
• Process payments, maintain accurate documentation, and support front-office administration
• Assist providers with documentation, photo uploads, VISIA use, and treatment room preparation
• Support retail product education and skin care sales through confident patient guidance
• Maintain confidentiality, compliance standards, and a clean, organized environment
• Contribute to practice performance by driving rebooking, patient satisfaction, and conversion goals
• Actively participate in team meetings, trainings, and continuous improvement efforts

• Experience in a customer-facing or administrative role (hospitality, aesthetic, medical, or wellness setting preferred)
• Exceptional communication and relationship-building skills
• Strong multitasking ability and comfort working in a high-volume environment
• A proactive, team-first mindset—happy to jump in and help where needed
• High attention to detail, reliability, and ability to maintain confidentiality
• Curiosity and willingness to learn about aesthetic treatments and skincare
• Passion for helping people feel confident and cared for
• Alignment with our Core Values:
  Patient-Obsessed, Do the Right Thing, Work as a Team, Do What’s Expected and More, and Spread Joy 😊

• Growth potential:
  We’re scaling- you’ll grow alongside us
• Culture that clicks:
  We show up, work hard, and spread joy!
• High-value health coverage:
  We offer multiple plan options, including 100% employer-paid coverage on select plans
• Investing in your future: 401(k) with company match
• Flexibility and balance:
  Paid Time Off plus 8 holidays — and yes, your birthday counts (we’re big on celebrating people)
• Perks that support you:
  Employee treatment discounts, training and development opportunities, and a culture that genuinely celebrates wins

• Base Salary: $23.00-$26.00 per hour
• Earning Potential: $23.00-$32.92 per hour

Our bonus structure is designed to reward what matters most—exceptional service, teamwork, and elevating the patient experience. When the team succeeds, you succeed.

Bonuses are tied to key impact areas such as:

• Contributing to team booking goals
• Supporting strong rebooking rates

• Must be able to lift up to 15 pounds at a time.
• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of standing for up to 8 hours at a time.

None

We are an Equal Opportunity Employer where all employment is decided on the basis of qualifications, merit, and business need. We are serious about building a team that represents a variety of backgrounds, voices, and skills. The more inclusive we are, the better our work will be.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.