Insurance Patient Services Coordinator

Overview

Children’s Therapy of Woodinville (CTW) is a pediatric outpatient therapy clinic dedicated to supporting children and families through high-quality, compassionate care. We are seeking a full-time, in-clinic Insurance & Patient Services Coordinator to support our insurance, billing, and front office operations. This role is ideal for someone who is detail-oriented, calm under pressure, and comfortable communicating with both insurance companies and families.

• Bonus based on performance
• Company parties
• Dental insurance
• Free food & snacks
• Health insurance
• Paid time off
• Vision insurance

• Insurance & Authorization
  • Obtain and manage insurance authorizations for therapy services
  • Communicate directly with insurance companies regarding benefits, coverage, denials, and authorization requirements
  • Track authorization usage and notify appropriate team members of issues or upcoming expirations
  • Assist with insurance denials and follow-up as needed
• Billing Cycle Support
  • Support the clinic’s billing cycle, including posting payments and assisting with account review
  • Communicate with families regarding insurance coverage, denials, and balances in a clear and professional manner
  • Accept and post payments when appropriate
• Client & Family Communication
  • Serve as a knowledgeable and calm point of contact for parents regarding insurance-related questions
  • Communicate efficiently, empathetically, and accurately with families about financial and insurance matters
• Front Desk & Administrative Support
  • Provide front desk coverage during lunches, breaks, and staff time off
  • Assist with general administrative tasks as needed to support clinic operations
  • Maintain confidentiality and discretion with all protected health information (PHI)

• Prior insurance authorization experience (pediatric or outpatient setting required)
• Strong customer service and family-facing communication skills
• High attention to detail and ability to manage multiple deadlines
• Ability to remain calm and professional when working with frustrated parents or insurance representatives
• Commitment to confidentiality and HIPAA compliance
• Team-oriented mindset and willingness to support front desk operations as needed
• Non-clinical role (therapy background not required)

• Billing experience in a healthcare or therapy setting
• Experience with electronic medical records (EMR), including PROMPT or similar systems
• Familiarity with pediatric therapy insurance processes

• Supportive, collaborative pediatric clinic environment
• Meaningful work supporting children and families
• Stable, full-time schedule in a well-established clinic