Visual Field Technician

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Visual Field Technician is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes.

Supports the teams in meeting financial, clinical, and service goals.

Schedule:

This is a 40-hour Monday through Friday between the hours of 6:50 am to 3:30pm The schedule will be determined by the manager upon hire.

Location:

3802 COLBY AVENUE,  Everett, WA 98201 (main office) Street NE, Arlington, WA 98223

Primary Responsibilities:

Greets and escorts patients and documents visual field results

Uses multiple computer and phone systems to fulfill patient needs over the phone

Ability to perform patient outreach via telephone

File and maintain medical records

Perform referral and prior authorization documentation promptly

First point of contact for our patients. Sets the tone for a positive experience

Exhibits empathy, courtesy, competence, efficiency, and care Schedules appointments and procedures, following standard guidelines

Uses Multiple computer and phone systems to fulfill patient needs over phone

Verifies patient information, while documenting in their Electronic Health Record Track status of all escalated information requests in Medical Record tracking database

Assists with development and maintaining up to date documents, such as correspondence templates, policies and procedures and work instructions related to visual records

Data entry and conducts audits within agreed upon timelines

Runs reports and complete analysis within agreed upon timelines

Maintains confidentiality and non-discoverability of all activities

Conducting other non-clinical activities and performing all other duties as assigned

Performs other duties as assigned

What are the reasons to consider working for United Health Group?
Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account

Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan

Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High school Diploma GED1 plus year of experience in a healthcare environment 1 plus years of computer proficiency experience with Microsoft Office programs and Adobe or equivalent

Ability to work full-time Monday - Friday with schedule listed in posting

Access to reliable transportation to travel to both sites: 3802 Colby Ave., Everett, WA 98201 (main office)  Street NE, Arlington, WA 98223

Preferred Qualifications:

1 plus year of experience Ophthalmic ptometric assistant experience OR 6 plus months of experience and be a graduate of an approved Medical /Ophthalmic program

Soft Skills:

Ability to work independently and maintain good judgment and accountability Demonstrated ability to work well with health care providers Strong organizational and time management skills Ability to multi-task and prioritize tasks to meet all deadlines Ability to work well under pressure in a fast-paced environment Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that…