Front Office Representative P​/T

Position Summary The role of Front Office Representative requires an individual the ability to provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction.

Country Inn & Suites by Radisson, Seattle-Bothell
19333 N Creek Pkwy Bothell, WA 98011

We are seeking a fast, fun, and friendly candidate for our open Part-Time Front Desk Representative role.

Compensation range starts at $20 per hour. Our Front Desk Agents are an essential part of our customer service team. In addition to checking guests in and out of our hotel, you will help manage the overall guest experience while answering questions about the hotel and surrounding areas.

What We Provide:

Access to our company health, dental, and vision benefits
401k retirement program

Commission on up sells

Key Responsibilities Receives and processes incoming guests

Ensure a delightful, seamless arrival and departure for our guests.

Greets guest and processes hotel registration and other transactions

Keeps current on hotel accommodations, services and local attractions

Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction

Records resolutions to guest complaints on the “Make it Right” log Works with other departments as appropriate to arrange for services requested by the guest

Stays current with developments in the hotel by reviewing and updating the communication log Prepares end of shift summaries and communications for management and other shifts

Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program

Makes reservations in accordance with hotel’s yield management practices

Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards

May be responsible for answering and fielding all calls to the hotel, both internal and external

Identifies and records special billing instructions and notifies Accounting Obtains appropriate approvals and signatures for guest transactions

Follows hotel policy on cash banks

Maintains confidentiality of guest information

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service

Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems

Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Performs other duties required to provide the service brand behavior and genuine hospitality

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest Requirements Strong  customer service experience required

Previous hotel experience preferred

Ability to maintain a positive and professional attitude when handling all situations

Solid computer skills

Ability to push/pull up to 30lbsAbility to work flexible schedule, including morning, afternoons, nights and weekends

Excellent communication skills

Must possess a strong team spirit

Opera experience preferred

Physical Demands Ability to stand, stoop or bend for entire shift

Ability to lift up to 20 pounds

Other Information The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times his position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment.

I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.

We are an equal opportunity…