IT Systems Support Specialist​/TierSupport Engineer

A Bachelor’s or Higher Degree is the minimum entry required for the position.

Bothell, WA (Onsite)

Key Skill - Infra, Oracle, Citrix, Monitoring, Tier2 Support

Manage and maintain our Windows-based server environment and virtual desktop infrastructure. This role is critical for ensuring system uptime, resolving security vulnerabilities, and managing enterprise storage and network shares.

• Server & Infrastructure Monitoring:
  Utilize enterprise server monitoring tools to proactively identify and resolve performance bottlenecks.
• Virtualization Management:
  Administer and troubleshoot virtual environments using Citrix Virtual Apps and Desktops or VMware Horizon to ensure seamless remote access.
• Security & Vulnerability Management:
  Regularly scan for security vulnerabilities, implement patches, and ensure compliance with corporate security protocols.
• Storage & Network Shares:
  Configure and maintain NAS (Network Attached Storage) systems and manage permissions for complex network shares.
• Windows Administration:
  Perform advanced troubleshooting for Windows Server 2022/2025, including Active Directory, DNS, and Group Policy management.

• Experience:
  
  5+ years in a Tier 2 or Tier 3 technical support role.
• Strong hands‑on experience with Windows Server environments.
• Proven ability to manage Citrix or VMware Horizon infrastructure.
• Deep understanding of Network Shares and NAS protocols (CIFS/NFS).
• Knowledge of vulnerability management workflows and tools (e.g., Nessus, Qualys).
• Analytical skills:
  Ability to use monitoring data to drive root cause analysis for recurring system issues.

• Basic administration of Oracle databases (SQL queries, user permissions).
• Experience configuring and troubleshooting IIS (Internet Information Services).
• Familiarity with Key Factor or similar tools for managing PKI and SSL/TLS certificates.

The pay range for this role is $100,000 - $110,000 per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations.

Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_A
.