Systems Administrator

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Full Time Technical Bothell, WA, US

30+ days ago Requisition

Salary Range:$27-$35/hour

Job Title: Systems Administrator

Dept: IT

Reports To: Senior Manager, IT Operations or Regional IT Service Delivery Manager

FLSA Status: Non-exempt

Kelley Create is a dynamic and innovative business technology company dedicated to helping our partners grow their businesses while supporting the wild success of our co‑workers and ourselves. We pride ourselves on delivering exceptional customer service and are committed to driving growth and success in our industry.

Kelley Create seeks a talented and creative Systems Administrator. The Systems Administrator is primarily responsible for providing escalated/tier II support, change control, and Pre‑Sales Engineering (PSE) solutions for client end users, which may include onsite diagnosis and repair, performing planned system maintenance on client networks, and troubleshooting elevated support requests and systems analysis, including consulting with users, to determine hardware, software or system functional specifications.

Hardware may include workstations, printers, servers, firewalls, switches, and phones. Support requests will entail tier II issues related to active directory management, line of business applications, routing/switching, server, network hardware, or their associated servers, and within respective applications.

• Troubleshoot and resolve all escalated tickets, including those associated with the design, development, documentation, analysis, creation, testing, or modification of line of business applications, system operating systems, or hardware configurations (workstations, printers, servers, firewall, switches, and phones).
• Provide timely and business‑driven recommended solutions for Pre‑Sales Engineering (PSE) requests.
  • This includes systems analysis, including consulting with users on business objectives and recommending solutions that are supportable and fit within the framework of our technology stack.
• Provide exceptional customer service while communicating ticket updates to clients frequently and professionally.
• Continuously develop technical and professional skills by learning from experiences, studying, and completing relevant training or certification courses.
• Other duties as assigned.

This position does not have supervisory responsibilities.

• Ability and desire to provide exceptional customer service.
• Ability to act with a sense of urgency while paying attention to detail.
• Ability to multi‑task effectively and thrive in a fast‑paced environment.
• Ability to communicate in a positive, effective, and efficient manner.
• Ability to work independently and as part of a team.
• Ability to prepare, organize, and present information to groups of people.
• Ability to work after hours and on‑call shifts.
• Technical skillset in hardware setup and troubleshooting.
• Technical skillset in Windows operating systems:
  Windows 10, Windows Server (2012, 201, 2019, etc.).
• Proficient with typing, using Microsoft Office Applications, and using the Internet.
• Ability to pass a background check.

• Minimum of three (3) years of experience in an IT bench, support, field, or consulting role.
• Minimum of three (3) years of experience with Office 365, Windows Servers, and supporting technologies.
• Minimum of three (3) years of experience with LAN and WAN configuration, setup, and troubleshooting.
• Minimum of three (3) years of experience providing exceptional service directly to end users.

• A BA/BS in a related field is preferred.
• One or more of the following industry certifications are preferred, though equivalent experience can be substituted.
  • Azure, Office 365, MCSA/E, CCNA
• Possesses reliable transportation and a valid driver's license.

The physical demands and work environment described below represent the positions' activities and surroundings. Reasonable…