ServiceNow FSM Functional Consultant

Key Responsibilities:

• Plan and drive of agenda for requirements workshop for FSM module features around Work order management, Dispatcher workspace, Dynamic Scheduling, Planned Maintenance, Inventory management, Field agent mobile app, skills, and parts management.

• Documentation of configuration requirements and user stories in Agile Development module of Service Now

• Review filled in data templates provided by Customer stakeholders and guide the stakeholders on data collection

• Collaborate with Service Now Developers and QA Consultants to ensure that the development and testing is done in accordance with this Statement of work

• Perform Functional Testing on the non-production instance before handing over to the QA Consultant for QA Testing

• Review and validate design and FRS deliverables

• Provide training to customer SMEs on features of Service Now FSM Module

• Provide inputs to Project Manager on activities, risks, issues, solutions

• Demonstrate and validate that the system performs both functionally and technically in accordance with the agreed configurations

• Ensure that scope deviation requests are documented and handed over to Project manager to be discussed in Steering Committee

• Participate in UAT with Customer stakeholders and drive the test cases with the UAT testers.

• Document all defects during UAT and collaborate with Technical Consultant for defect fixes and retesting.

Required Skills &

Certifications:



• Previous project experience on implementing FSM module related to Work order management, Dispatcher workspace, Dynamic Scheduling, Planned Maintenance, Inventory management, Field agent mobile app, skills, and parts management.

• Strong understanding of Employee Center or Employee Center Pro.

• Understanding of HRSD industry use cases (e.g., utilities, telecom, healthcare).

• Excellent communication and documentation skills.

• Service Now Certified System Administrator (CSA)

• Certified Implementation Specialist - FSM