ServiceNow FSM Technical Consultant

Key Responsibilities:

• Design, develop, and implement Service Now FSM solutions and custom applications.

• Configure and customize FSM components such as Work order management, Dispatcher workspace, Dynamic Scheduling, Planned Maintenance, Inventory management, Field agent mobile app, skills, and parts management.

• Develop integrations with third-party systems (ERP, GIS, GPS, etc.) using REST, SOAP, and MID Server.

• Automate workflows using Flow Designer and/or Business Rules, Script Includes, Client Scripts, etc.

• Collaborate with stakeholders to gather requirements and translate them into technical solutions.

• Maintain and enhance existing FSM configurations and functionalities.

• Troubleshoot and resolve technical issues and provide ongoing support.

• Ensure compliance with Service Now best practices and platform governance.

Required Skills &

Certifications:



• Strong understanding of Field Operations, Dispatching, and Field Technician workflows.

• Experience with Service Now Agent Mobile App for FSM.

• Familiarity with Service Now integration tools and techniques.

• Understanding of FSM industry use cases (e.g., utilities, telecom, healthcare).

• Excellent communication and documentation skills.

• Service Now Certified System Administrator (CSA)

• Service Now Certified Application Developer (CAD)

• Certified Implementation Specialist - FSM