Desktop Support Technician

at compucom staffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

our client is currently seeking a qualified desktop support technician to join their team onsite in bothell, wa. This is a contract opportunity that is slated to go until the end of the year and will renew annually.

• responsible for shipping, receiving, and inventory control
• image systems with instruction
• perform hardware repairs on laptops
• provide first / second level contact and problem resolution
• image / reimage laptops
• provide phone support for software issues using remote control software
• provide extensive software support for client in-house developed software
• provide timely communication on issue status and resolution
• maintain ticket updates for all reported incidents
• install, upgrade, support, and troubleshoot windows 7, windows 10, microsoft office 2010, and other authorized desktop applications
• install, upgrade, support, and troubleshoot for printers / computer hardware
• perform general preventative maintenance tasks on computers, laptops, and printers
• perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment
• use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware / software

• bachelor’s degree or equivalent in computer science or related field
• minimum 6+ months of it experience
• comptia a+ is highly desired
• experience with windows 7-10, microsoft active directory, utilization of gpos, ms office 365, pc hardware installation and troubleshooting, enterprise anti-virus solutions, helpdesk ticketing systems
• broad experience of it with basic understanding of networks and servers
• must have proven analytical, troubleshooting, and problem‑solving skills
• must have proven ability to multi-task, effectively determine priorities, and meet slas.
• must be adaptable and flexible in a fast‑changing industry and work environment
• excellent communication, relationship‑building, and internal customer service skills
• this position requires the ability to work in a project‑based environment requiring flexibility and teamwork

the rate for this position is between $22.50 - $30.00 per hour
, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

the company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, ad&d insurance, disability plans, employee assistance program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), fsa/hsa pre‑tax benefits.

the compensation and benefits information is accurate as of the date of this posting. The company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

compucom staffing, a division of compucom systems, inc., is an equal opportunity employer. We provide it staffing services and solutions to fortune 1000 companies as well as small and medium business.

for more information, visit

candidates must be authorized to work in the united states without the need for current or future employer sponsorship.

to the extent required by applicable law, the company maintains a smoke-free workplace.

please review the california consumer privacy act notice.

under maryland law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.

it is unlawful in massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

the company is subject to chapters 29-38 of title 28 of the general laws of rhodeisland, and is therefore covered by the state’s workers’ compensation law.

w2 only, no corp to corp.