ServiceNow CMDB Engineer

What you’ll do:

• Partner with the CMDB Steward to operationalize CMDB standards across AT&T’s Service Now platform. Drive enforcement, development, health, and data analysis that move CMDB from fragmented, source-specific practices to a mature enterprise model.
• Embed data‑driven and AI‑enabled capabilities such as automated data validation, ownership remediation, and intelligent quality reporting across hydration, transformation, and discovery.
• Architecture and Design:
  Build scalable, high‑availability components for CMDB enforcement, attestation, certification, and exception handling. Integrate automation, AI, and data analytics for efficiency and consistency.
• Standards Enforcement:
  Apply the CMDB Data Enforcement Standard and Transformation Architecture Standard to in‑flight and proposed work. Review HLDs and solution designs against the Platform Steward HLD Review Criteria.
• Ingestion Partnership:
  Serve as a CMDB point of contact for hydration, transformation, and discovery teams during design, build, and operationalization.
• Development:
  Build and maintain CMDB enforcement components, including business rules, script includes, ACLs, transform maps, and scoped app artifacts.
• CMDB Health and Operations:
  Operate and improve KPI frameworks covering stale records, duplicates, ownership gaps, unmatched records, and group coverage.
• Data Analysis:
  Build and maintain SQL queries supporting CI counts, ownership completeness, discovery counts, and CI Group reporting.
• Sprint‑Based Delivery:
  Use iterative sprint approach to develop standardized policies and tools, pilot quickly, and scale across the enterprise.
• Technical Leadership:
  Guide cross‑functional engagements, foster innovation, and align CMDB solutions with business objectives.
• Performance and Reliability:
  Analyze platform performance, troubleshoot proactively, and minimize incidents.
• Governance and Compliance:
  Standardize CMDB processes with secure, auditable, and repeatable patterns.
• Continuous Improvement:
  Use post‑deployment analytics to refine processes and adopt emerging trends.
• Documentation and Training:
  Maintain clear documentation and deliver training on CMDB standards, enforcement patterns, and data quality practices to enterprise partners.
• Mentoring;
  Drives Culture of Continuous Improvement

• Expert level knowledge of Service Now CMDB, including data model, IRE, Discovery, Service Mapping, scoped applications; best‑in‑class CMDB governance and data quality practices.
• Data and AI Skillset:
  Advanced data analytics, KPI metrics, and prompt engineering expertise; guiding development of Agentic AI workflows and Gen AI use cases;
  Power BI, Python.
• Governance and Communication:
  Establishing process framework, implementing solutions and tools, building standardized playbooks, and leading governance reviews for enterprise‑wide CMDB implementation.

Required

• 3+ years in Systems Engineering, ITSM, or CMDB platform roles.
• Expertise in Service Now CMDB, IRE, Discovery, scoped application development, SQL, and data analytics.
• Experience with AI technologies, Python, SQL, data analytics, Power BI, and ITSM tools (e.g., Service Now).
• Modern enterprise CMDB governance, attestation and certification design patterns, and data policy enforcement.
• Advanced expertise in Excel, PowerPoint, Power BI.

Preferred

• BS/BA in Computer Science.
• Preferred Tools (modern CMDB and data quality tooling for Agile and Dev Ops environments).
• Jira Align, JSM, Jira Cloud, Git for enterprise change and release management.
• Relevant certifications (Service Now CIS‑CMDB, Service Now CIS‑Discovery, SAFe, Agile, Dev Ops, AI/ML).

• Medical/Dental/Vision coverage.
• 401(k) plan.
• Tuition reimbursement program.
• Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company‑designated holidays).
• Paid Parental Leave.
• Paid Caregiver Leave.
• Additional sick leave beyond state and local law (unprotected).
• Adoption Reimbursement.
• Disability Benefits (short term and long term).
• Life and Accidental Death Insurance.
• Supplemental benefit programs: critical illness, accident, hospital indemnity, group legal.
• Employee Assistance Programs (EAP).
• Extensive employee wellness programs.
• E…