School Technology Specialist

School Technology Specialist

Northshore School District is committed to a diverse workforce that reflects our students and our community, one that embraces and models equity and cultural competency.

The School Technology Specialist is responsible for school-based technical support for students and staff to ensure working technology hardware and software to fulfill educational requirements and needs. This position acts as a liaison between building staff and the Technology Department, providing two-way communication and implementing technologies as directed by the department.

• Maintain the school’s inventory of student devices, printers, presentation equipment, and other related hardware. Communicate with the Asset Management Specialist to ensure that inventory is sufficient to support the needs of students and staff. Surplus and redistribute equipment as needed.
• Assign and collect student computing devices and peripherals as needed on an annual basis. Assign and reverse technology fines for students due to lost or damaged hardware. Assign one-day loaner devices to students who need a temporary device. Assess damage and enter tickets for repair of devices.
• Support staff and students in troubleshooting procedures for hardware, software and peripherals such as printing errors, network connectivity problems, presentation system issues, e‑mail issues, and device power issues. Use Technology Department resources such as the knowledge base and work order system to ensure standard guidance and procedures are followed.
• Work with students individually and in small groups to provide technical support related to assigned district devices and peripherals. Monitor student use of equipment, Internet, e‑mail and other technology resources as requested by Supervisor(s) or school Administrators.
• Support and maintain the school website. Support staff in their use of district website tools and maintenance of classroom websites.
• Create and track work orders in the Technology work order system. Provide timely response to assigned tickets and elevate promptly when necessary. Direct staff to resources for troubleshooting and training.
• Support successful annual state‑required testing efforts in collaboration with the School Assessment Coordinator, Technology Department, and District Assessment staff. Facilitate two‑way communication with Technology staff and school staff regarding issues and technical problems with online testing software.
• Work as a member of a team with the Teacher‑Librarian, Instructional Technology Coordinators, Technology Department and others on school technology issues. Assist school technology team in researching software, hardware and peripheral selections for the school, adhering to the Digital Resource Review process.
• Share information with school staff regarding learning opportunities, technical implementations and timelines, and requirements for use of technology. Provide feedback to the Technology Department to represent staff needs. Attend district STS meetings.
• Support ongoing efforts of teachers and teacher‑librarians working with students and staff to develop Digital Citizenship skills and habits.
• May support school‑specific activities such as Hour of Code, keyboarding instruction, supporting larger‑space AV systems in Gyms and Commons, and others.
• Collaborate with other School Technology Specialists (STS) and the ITC in pathways and grade bands to ensure consistent delivery and service across the district.
• Perform other related duties as assigned.

Reports to the district technology administrator in consultation with the building administrator(s).

Works in a classroom environment and/or computer lab setting; may experience frequent interruptions; may be required to deal with distraught or angry students. Physical requirements include operating computer equipment, moving and lifting computer equipment and related peripherals (bending, pushing, repetitive motions, kneeling and stooping). Must have physical ability to lift a minimum of 40 pounds. The workplace has exposure to varying levels of dust and/or heat.