Assistant Director of Technology Job North Bothell Area area,Washington USA,IT/Tech

Position: Assistant Director of Technology Support

This position is open until filled with the first review of applications occurring on July 10, 2026.

Job Summary

The Assistant Director of Technology Support provides strategic leadership and direct supervision of technical teams responsible for the district’s technology support and service delivery to internal and external stakeholders.

The position also directs the planning, procurement, deployment, repair, and lifecycle asset management of district equipment, as well as management of associated budgets and contracts.

The Assistant Director partners with school and department leadership to ensure instructional and operational needs are being met and align support with district goals, compliance requirements, and best practices.

The position also contributes to the development of policies, procedures, and operational standards and knowledgebase documentation to support efficient and sustainable technology services.

Duties and Responsibilities

This list of essential functions is not exhaustive and may be supplemented as necessary.

Direct a distributed technical support model across all district sites, overseeing a tiered response to incident tickets, investigation and resolution of technical issues, and problems affecting operational and instructional computers, software, district systems, and classroom technology.

Recruit, hire, train, and retain qualified technology support staff. Distribute responsibilities aligned with staff capabilities, support ongoing professional development, and organize staff into effective technical teams.

In collaboration with building principals and site administrators, establish performance standards and expectations for school-based technical staff, provide coaching and mentoring, and assist with or conduct performance evaluations.

Direct the planning, procurement, deployment and imaging, repair, and lifecycle management of district devices and equipment, including district-wide device deployment and device management platforms.

Manage assigned budgets, contracts, and service agreements for technology support operations. Track and project spending, follow district purchasing procedures, verify invoices, and ensure licensing and support renewals are reviewed and completed on time.

Administer systems and processes related to incident management, asset management, and device and software management; monitor work order queues and service-level performance and determine appropriate staff assignments and escalation paths for systemic issues.

Work directly with vendors to troubleshoot issues, develop solutions, and manage service agreements related to support operations.

Compile and report support metrics and key performance indicators to inform staffing, technical resource allocation, and continuous improvement.

Maintain and contribute to technical support standards, policies, procedures, and helpdesk knowledgebase documentation; ensure documentation reflects current systems and practices.

Partner with school and department leadership to develop and maintain strong customer-focused relationships, communicate project timelines and impacts, and ensure support changes align with district goals, compliance requirements, and best practices.

Assist with the identification of systemic issues affecting staff and students and facilitate appropriate escalation and resolution paths.

Model appropriate customer service behavior for staff and the public; maintain a positive demeanor in the face of controversial or difficult situations.

Attend district meetings and training as necessary or required.

Perform other duties as assigned, consistent with the scope and intent of the position.

Reporting Relationships

Reports to the Executive Director of Technology Services

Working Conditions

Required to meet inflexible deadlines; required to concentrate mentally and visually for extended periods of time; occasionally required to deal with distraught or frustrated people; occasionally required to work flexible and irregular hours to complete tasks, occasionally required to lift and carry equipment and supplies up to 50 pounds; required to operate a motor vehicle and drive between sites; manual dexterity and…