Call Center Manager

Seatown, a leading fintech innovator, seeks a Call Center Manager to lead a high-performing support team for its financial software products. In this role, you'll oversee day-to-day call center operations, manage staffing and scheduling, and ensure excellent service for global clients. You'll coach agents, analyze performance metrics, and drive process improvements aligned with compliance and security standards. Collaborating closely with product and engineering teams, you'll champion customer feedback, support new solution rollouts, and help cultivate Seatown's inclusive, innovative culture.