IT Administrator – Hybrid (Bothell, WA)

IT Administrator — Hybrid (Bothell, WA)

Location:
Bothell, WA

Salary: $65,000-$70,000 annually

Schedule:
Full-Time | Monday-Friday | 8:00 AM - 4:30 PM

Work Arrangement:
Hybrid - On-site Tuesdays & Thursdays, Remote Monday/Wednesday/Friday

Job Type: Full-Time

About the Company

Quantum3 Group, LLC is a leading provider of bankruptcy portfolio management solutions, serving a diverse client base including financial institutions, debt buyers, collection agencies, and other financial organizations. Our team specializes in delivering innovative solutions within the bankruptcy industry while maintaining a strong focus on service, security, and operational excellence.

We are seeking an IT Administrator to join our team and provide exceptional technical support and systems administration across the organization.

Position Overview

The IT Administrator plays a key role in supporting employees across the organization through help desk assistance, systems administration, hardware/software support, and security initiatives. This position is ideal for a technically skilled, self-motivated individual who enjoys troubleshooting, solving problems, and continuously learning new technologies.

The ideal candidate is a strong communicator who takes ownership of issues, works independently, and provides excellent customer service to internal users.

Key Responsibilities

Help Desk & User Support

• Respond to user requests through email, phone, and service ticket systems
• Troubleshoot hardware, software, and access-related issues
• Resolve technical problems while meeting service expectations
• Escalate issues appropriately and maintain detailed ticket documentation
• Explain technical solutions clearly to users with varying levels of technical knowledge

Systems Administration

• Create and manage user accounts, permissions, and access rights
• Support employee onboarding and offboarding processes
• Set up and configure computers, workstations, and peripheral devices
• Install and maintain software applications and updates
• Support Windows environments and file systems
• Assist with system monitoring and disaster recovery testing

Asset & Security Management

• Maintain hardware, software, and device inventory records
• Support security policies and initiatives
• Assist with improving security operations and processes

Required Qualifications

• 1 years of IT support/help desk experience
• 1 years of experience with Microsoft technologies, including:
• Active Directory / Entra
• Microsoft 365 Administration
• Intune Device Management Lifecycle
• Windows File Server
• Windows 11
• Experience providing technical support to end users
• Strong troubleshooting and problem-solving abilities
• Excellent communication and interpersonal skills

Preferred Experience

• Intune application deployment
• Hybrid Active Directory environments
• SharePoint administration
• IPv4 networking fundamentals
• IT certifications (CompTIA, Microsoft, or related certifications) are a plus

Ideal Candidate

We are looking for someone who is:

• A self-starter who enjoys learning and expanding technical skills
• Detail-oriented with a commitment to accuracy
• Comfortable taking ownership and solving problems independently
• Able to evaluate situations and understand cause-and-effect relationships
• Open, honest, and comfortable communicating challenges and solutions

Schedule & Perks

• Hybrid schedule:
  Remote three days per week, onsite Tuesdays and Thursdays
• Must reside within approximately a 1-hour commute of the Bothell, WA office (~30 miles)
• Must be available to come onsite occasionally with short notice
• Monday-Friday | 8:00 AM-4:30 PM schedule
• Business casual work environment
• Free onsite parking
• Breakroom with kitchen area
• Conveniently located near Starbucks and McDonald's
• Benefits package including:
• Medical
• Dental
• Vision
• 401(k) matching