Technical Training Program Manager - Automated Utility Design

Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.

PSE'sTransformation & Strategy Enablementteam is looking for qualified candidates to fill anopen
Technical Training Program Manager
- Automated Utility Design
position!

Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

The Technical Training Program Manager
- Automated Utility Design develops and delivers training programs and materials for AutoCAD and Gas/Electric Automated Utility Design (AUD) applications to improve user proficiency and system adoption. Partners with cross-functional teams to analyze business processes and translate operational requirements into effective learning and development solutions.

Responsible for managing and applying subject matter knowledge to assist with and contribute to the design, development, measurement of impact, and maintenance of scalable learning solutions for ongoing training programs and targeted business initiatives. Assigned training programs require highly technical, field/systems, and/or compliance-related knowledge or a high-level experience developing such content. Produces learning solutions from end-to-end and is hands-on during deployment, engagement of stakeholders, and during the feedback loop.

Owns their training program(s) from start to finish. Partners with internal training stakeholders (e.g. instructional designers, and training analysts) and business stakeholders (e.g. operations managers and supervisors) to ensure employee development and performance standards and objectives are identified, defined, and met. Leverages unique subject matter expertise to transform the technical content provided by business units into comprehensive training modules that focus on continuously improving operational critical thinking skills and system knowledge.

All PSE employees are expected to uphold the safety compliance standards inherent in PSE's operating and/or field procedures related to work responsibilities and promote and support a culture of total safety. Additionally, employees need to demonstrate commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. All duties are to be performed in accordance with all regulatory compliance obligations.

• Leads cross-functional teams in the development of training documentation, materials, and user guides related to AutoCAD and Automated Utility Design (AUD) processes to improve user proficiency and performance.
• Develops, maintains, and administers training materials and programs that support business unit objectives and operational needs.
• Evaluates user needs, performance trends, and system enhancements to identify knowledge and skill gaps and recommend effective learning solutions.
• Collaborates with subject matter experts and stakeholders to develop content that translates business processes into effective knowledge transfer using appropriate learning and development methods.
• Serves as a trusted advisor to business leaders and management on training strategies, learning initiatives, and workforce development needs.
• Develops and delivers training programs that enhance data retrieval, analysis, reporting, and visualization capabilities to support business decision-making.
• Acts as the training organization's liaison with IT for new or upgraded/enhanced implementations, or related projects.
• Recommends mitigation actions to business management to address risk.
• Identifies gaps, risks in business process and bring to the attention of business management.
  • Researches, investigates and develops reports on issues.
  • Creates and develops metrics and analysis to ensure effectiveness of training in practice.
• Mentors peers and others on best practices.
• Maintains system professional competence, knowledge and skills.
• Utilize expertise to manage highly technical training programs and projects bound by complex compliance, IT, and/or safety requirements using industry best practices such as ADDIE or SAM models to design training curricula and define program/project life cycle.
  • Engage with stakeholders, evaluate business problems, and conduct needs and root-cause analysis exercises to identify training opportunities.
  • Prioritize program roadmaps to manage multiple programs concurrently.
  • Create and manage the communication strategy for promoting and reporting program/project strategy, priorities, risks, and status of the programs/project.
  • Manage and maintain vendor partners, delivery media, and eLearning applications for scale and ease.
  • Manage training content/updates on SharePoint, LMS, and shared drives.
  • Equip and mentor contract or corporate subject matter experts to deliver training. Capable of delivering instructor-led training, if necessary.
  • Develop training solutions that are…