Business Applications Support Specialist

Position Overview

The Business Applications Support Specialist provides day-to-day operational support for , the quoting tool, and related business applications. Working within established procedures, documented requirements, and defined approval processes, this role performs system maintenance, data updates, user support, testing, documentation, and training activities that help maintain reliable business processes and a consistent user experience.

The position works under the general direction of the Senior Business Applications Analyst or manager. Assignments are completed using established standards and priorities; non-routine issues, material system changes, and exceptions to policy are escalated for review and approval.

This role collaborates with Marketing, Regulatory, Planning, Manufacturing, Sales, Finance, Order Management, and IT to process requests, resolve routine issues, maintain accurate data, and support approved system enhancements.

At FUJIFILM Sonosite, we reinvent how healthcare is delivered with point-of-care ultrasound technology. As the leader in bedside ultrasound systems, our innovations save lives-from premature babies in NICUs to trauma patients in emergency rooms.

We're looking for purpose-driven team members ready to build technology that impacts real-world scenarios, including natural disasters and even war zones. By joining FUJIFILM Sonosite, you'll be part of a team that thrives on collaboration, out-of-the-box thinking, and a passion for life-saving innovations. Let's make a difference together.

Our headquarters in Bothell, Washington, blends riverside charm with urban amenities, quality schools, and an ever-evolving downtown-all part of the vibrant Seattle metro area.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit:

• Review routine workflows and user feedback, document potential process improvements, and submit recommendations to the Senior Business Applications Analyst or manager for evaluation and approval.
• Gather information from business users, document requirements using established templates, create or update cases, and route requests to IT or the appropriate reviewer.
• Maintain approved  objects, libraries, product records, pricing data, and marketing description translations in accordance with documented procedures and authorized change requests.
• Execute test scripts for approved projects and enhancements, document results, identify variances, and report findings to the project owner or manager.
• Provide first-line support for  and quoting-tool users; resolve routine issues using documented guidance and escape complex, recurring, security-related, or policy-related issues.
• Draft and maintain user documentation, quick-reference guides, work instructions, and in-app guidance materials; deliver training using approved content and processes.
• Approved quoting-tool updates, including configuration, product setup, discount thresholds, pricing, and obtain required review before release.
• Process approved new-user and existing-user setup requests, including multifactor authentication and navigation preferences, following access-control procedures.
• Prepare and distribute approved communications regarding new releases and functionality in the quoting tool and
• Perform contract-management support tasks and assist global contract administrators in accordance with established procedures, templates, and approval requirements.

• Associate degree or equivalent combination of education, training, and relevant work experience; bachelor's degree preferred
• Two to four years of experience supporting, administering, testing, or maintaining business applications or business-process systems
• Experience with  or a comparable customer relationship management system preferred
• Working knowledge of quote-to-cash processes preferred
• Ability to follow documented procedures, maintain accurate records, manage assigned priorities, and escape exceptions appropriately

• Clear written and verbal communication skills and the ability to provide responsive customer support
• Compile and review data from multiple sources, identify routine discrepancies, and prepare reports or summaries using established formats
• Track assigned metrics and raise…