Business Applications Support Specialist

• Review routine workflows and user feedback, document process-improvement opportunities, and submit recommendations
• Gather information from business users, document requirements, create or update cases, and route requests to IT or appropriate reviewers
• Maintain approved  objects, libraries, product records, pricing data, and marketing-description translations
• Execute test scripts for approved projects and enhancements, document results, identify variances, and report findings
• Provide first-line support for  and quoting-tool users and resolve routine issues
• Escalate complex, recurring, security-related, or policy-related issues
• Draft and maintain user documentation, quick-reference guides, work instructions, and in-app guidance
• Deliver training using approved content and processes
• Implement approved quoting-tool updates, including configuration, product setup, discount thresholds, and pricing, with required review before release
• Process approved new-user and existing-user setup requests, including multifactor authentication and navigation preferences
• Prepare and distribute approved communications regarding releases and functionality in the quoting tool and
• Perform contract-management support tasks and assist global contract administrators
• Collaborate with Marketing, Regulatory, Planning, Manufacturing, Sales, Finance, Order Management, and IT

• Associate degree or equivalent combination of education, training, and relevant work experience; bachelor’s degree preferred
• Two to four years of experience supporting, administering, testing, or maintaining business applications or business-process systems
• Experience with  or a comparable customer relationship management system preferred
• Working knowledge of quote-to-cash processes preferred
• Ability to follow documented procedures, maintain accurate records, manage assigned priorities, and elevate exceptions appropriately
• Clear written and verbal communication skills and ability to provide responsive customer support
• Ability to compile and review data from multiple sources, identify routine discrepancies, and prepare reports or summaries
• Ability to track assigned metrics and raise data-quality or process concerns
• Ability to document process-improvement opportunities and implement approved changes
• Ability to troubleshoot routine issues using documented resources and elevate issues outside established guidelines
• Strong organization, listening, follow-through, and time-management skills; ability to meet deadlines
• Practical analytical, data-validation, and problem-solving skills
• Ability to collaborate, respond professionally to users, and refer matters outside the role’s authority to management

Demonstrates expertise in  administration and support, with a strong focus on process improvement, user documentation, and training delivery. Capable of collaborating across departments to enhance business applications and ensure data quality.

• Administration
• Quote-To-Cash Processes
• Process Improvement Documentation
• User Training Delivery
• Data Validation

• Business Application Support
• Testing and Maintenance
• Requirements Gathering
• Test Script Execution
• Contract Management Support

• Clear Communication
• Organizational Skills
• Problem-Solving
• Time Management
• Collaboration

• Associate Degree
• Bachelor's Degree Preferred

• Process Improvement
• User Documentation
• Customer Relationship Management
• Data Quality
• Escalation Procedures

• Quoting Tool