Customer Account Analyst ( Avionics

Overview

Customer Account Analyst ( Avionics )

Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity!

How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay! With our company’s history spanning over 40 years, you will have stability, career growth, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive!

We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more.

If you want to learn more about us visit us asonic.aero. And for a full listing of open job opportunities go to (Use the "Apply for this Job" box below)..

The Customer Account Representative will serve as the primary customer account focal point, responsible for the receipt, review, validation and processing of customer purchase orders. Coordinates order fulfillment activities to achieve on-time delivery and realize company sales plan as well as ensure inventory levels are within company standards. Communicates with customers and internal organizations, in person, telephone, email, and fax to ensure all requirements of programs or individual parts orders are successfully delivered according to customer commitments and expectations.

• Receive, review and process customer purchase orders via manual entry into PAC ERP system, EDI transmissions, and/or customer‑owned systems/ supplier portals.
• Process and handle AOG (Aircraft On Ground) customer purchase orders and track to delivery.
• Communicate and distribute reports and trend analysis for order and delivery status to internal/external customers as required.
• Maintain all relative order transaction data in PAC's system of record per SOX and internal compliance requirements.
• Analyze and resolve customer account discrepancies working with customers and accounting.
• Coordinate product deliveries with Customs group and third‑party suppliers to ensure on‑time delivery of customer orders per PAC commitment dates.
• Ensure that all FAA/Conformity requirements are adhered to, pursuant to customer and PAC Quality requirements.
• Actively monitor and analyze supply/demand schedules to ensure company sales commitments are supported, as well as maintain a sustained scheduling accuracy of 95% or greater.
• Troubleshoot and resolve all backorder and backlog orders to closure to ensure order fulfillment within OTD established tolerances.
• Facilitate flow of orders and product expedites through PAC's Supply Chain, in order to meet customer and field requirements.
• Coordinate replacement, exchanges, and reverse logistics of defective or lost products out in the field.

• Responsible for demand planning activities including Oracle report output and communication with groups regarding product quantity to ship. Communicates material requirements to PAC Planning and Distribution Center groups to ensure a sustaining inventory level in order to support internal/external customer deliveries.
• Identify, negotiate, and resolve conflicts between the stakeholders (PMO, Sales Forecasting, Inventory Management) with respect to the Master Planning/Scheduling process to meet internal/external deadlines.
• Communicate, manage and prioritize significant shifts in demand to the Supply Chain to meet delivery commitments.

• Continuously audit and maintain Customer Profile, Freight Directives and ensure Commercial Terms called out on open orders are 100% accurate, to avoid impacts on deliveries and collections.
• Ensure that incoming customer purchase orders for hardware/software deliverables encapsulate all required Terms and Conditions for order processing.
• Manage "Holds Clearing" of customer purchase orders to ensure there is no impact to hw/sw deliverables and on‑time delivery trends.
• Communicate hardware/software delivery schedules to PAC DC's (Distribution Centers) according…