Project Manager, Program ​/ Project Manager, IT Project Manager

Job Summary

Perform end‑to‑end management of a single or portfolio of projects with TCV 500K - $1

Mn in deliverables based on an outcome‑based model, by delivering the agreed scope, within the agreed timelines and cost. Fully ensuring the success and acceptance criteria of the project are met and customer satisfaction is enhanced.

• Identify key stakeholders to ensure establishing and maintaining positive business relationships among stakeholders (internal or external)
• Maintain regular communication with customer / partner / supplier; addressing needs through empathy with their environment
• Define activities, responsibilities, critical milestones, resources, skills needs, interfaces and budget. Optimize costs and time utilisation, minimise waste and deliver projects on time, and budget as per the contract and agreed scope, with a high quality result.
• Anticipate all possible risks and manage them by applying the suitable risk management strategy; developing contingency plans.
• Define and implement the governance model as per the project needs
• Plan and implement metrics‑driven management model and quantitatively assess the project health
• Orchestrate projects to develop or implement new, internal or externally defined processes to meet identified business needs.
• Effective implementation of software delivery methodologies and instil customer’s confidence
• Build, manage and nurture high performing teams, providing individual and team mentoring, ensuring high levels of team engagement, and developing capabilities within team, ensuring seamless communication and resolving conflicts
• Adopt and build software engineering best practices which can be leveraged by other teams

• Sprint velocity / team productivity
• Planned schedule vs actual
• Planned effort vs actual
• Planned cost vs actual
• Retention
• Requirement stability and effectiveness of scope change management
• Product quality (rework effort, defect density, defect leakage in various phases and number of rejected defects)
• Risk management index
• Adoption of reusable components and artefacts
• Customer satisfaction
• Team satisfaction

• Conduct requirements analysis, requirements elicitation, scope control and scope prioritisation based on customer needs and scope change management
• Drive the creation of common standards such as design documents, traceability matrix, bridge documents, analysis methodologies and solution artefacts
• Partner with the customer to define their requirements / elicit requirements from solution envisioning workshop
• Manage customers expectations by pre‑planning deliverables like wireframes, prototypes, demos, MVPs etc
• Conduct impact analysis of any scope changes across phases and negotiate with the customer for scope prioritisation

• Consolidate estimates at a solution level, evaluate risks and validate estimates from a technical standpoint, assumptions, and defining scope and boundaries
• Review, validate and negotiate estimates across service lines
• Conduct resource planning (pyramid, people development) at a project level based on project requirements
• Conduct impact analysis for changes and analyse corresponding impact to overall estimates and resource loading
• Identify the different roles and skills for each role, considering the constraints, pre‑requisites and other project specific KPIs

• Identify and plan the end‑to‑end activities required to meet the project acceptance criteria
• Plan and manage multiple small / medium size projects / modules as defined within UST
• Identify risks and mitigation strategies and implement the same to manage simple, small or medium size projects / modules
• Anticipate items that cause schedule delays, schedule dependencies and manage them following the proper risk management plan
• Identify options to fast track the schedule and plans to implement the same
• Estimate the work, plan and track the activities closely and report the progress on a regular basis

• Proactively identify any dependencies that might impact the project KPIs, facilitate agreement with dependency owners and closely track them on the plan
• Identify…